BDC Representative

At Mark Porter Auto Group, we are seeking a dedicated BDC Representative to join our team in Pomeroy, Ohio. As a pillar of the community, we aim to provide exceptional service and build long-lasting relationships with our customers. As a BDC Representative, you will play a crucial role in ensuring customer satisfaction and assisting them throughout their automotive journey.

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

Customer Engagement: Interact with clients via phone, email, and in-person, providing information and assistance as needed.Appointment Setting: Schedule service appointments, test drives, and follow-up calls with precision and efficiency.Issue Resolution: Address customer concerns and inquiries promptly, offering solutions and guidance when necessary.Lead Management: Monitor and follow up on leads generated through various channels to drive sales and customer loyalty.Data Entry: Maintain accurate records of customer interactions and details for future reference.Team Collaboration: Work closely with other team members to ensure a seamless customer experience.

Communication Skills: Excellent verbal and written communication abilities are essential.Customer Focus: A strong commitment to delivering exceptional customer service and exceeding customer expectations.Team Player: Ability to collaborate effectively with colleagues and contribute to a positive work environment.Organizational Skills: Strong organizational skills and attention to detail to manage customer inquiries and appointments effectively.Adaptability: Willingness to learn and adapt to new processes and technologies in a fast-paced environment.Previous Experience: Prior experience in customer service or call center roles is preferred.Location: Must be able to work on-site at our Pomeroy, Ohio location.