Call Center Associate

3 weeks ago


Decatur, United States P3 Delivery Full time
Job DescriptionJob Description

Position Summary:

This position will provide support in a 24/7 call center environment. The successful candidate is comfortable working independently in a remote environment. This is a full-time position. The ideal candidate contributes to a culture that delivers quality performance and values diversity, fairness, and inclusion in the workplace.

Responsibilities:

  • Answer customer calls and emails
  • Place follow-up calls and emails to answer questions.
  • Use a PC to access a secure database to input and customer information.
  • Document, track, and analyze outcomes.
  • Coordinate with various departments to ensure customer questions and requests are handled in a timely manner.
  • Maintain quality standards and customer resolution objectives

Required Qualifications:

  • US citizenship
  • At least a high school diploma or GED
  • Proficiency in computer skills, evidenced by passing a computer skills assessment
  • Available to work 40 hours a week, including nights and weekends
  • Ability to pass a background and credit check, drug screening, and education verification
  • Must pass a security clearance process
  • Previous call center experience is preferred
  • Prior experience as a TRICARE customer representative is a plus

Salary: $14-$16 per hour

Start Date: TBD

Values We Seek:

  • Diversity, Equity, and Inclusion
  • Integrity
  • Professionalism with Passion
  • Accountability
  • Commitment to Customers and the Community
  • Teamwork
  • Learning
  • Value-centricity


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