Dispatcher/CSR

2 weeks ago

Lake Elsinore, United States Polar Express Heating and Air Conditioning Inc. Full time
Job DescriptionJob DescriptionBenefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities

Job Summary
We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure.

Responsibilities
  • Receive inbound emergency and non-emergency calls
  • Collect and document information from callers
  • Prioritize calls according to the level of urgency
  • Transmit information to the appropriate person or department
  • Direct response units to appropriate location
  • Monitor status of response team

Qualifications
  • High school diploma/GED
  • Previous experience as a Dispatcher or in a similar position
  • Excellent typing and data entry skills
  • Understanding of best practices and procedures for emergency response situations
  • Strong verbal and written communication skills
  • Highly organized with the ability to multitask and prioritize projects
  • Ability to work well under pressure