Facilities Admissions Coordinator, PRN
3 weeks ago
Experience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021 As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence® designated hospitals in Maryland. UM BWMC features one of the state’s busiest emergency departments, as well as a team of experts who care for our community and one another. The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people. We have 285 licensed beds and we’re home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland’s health. Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care.
Job DescriptionGeneral Summary
Under general supervision, performs scheduling, registration, pre-admission processing, wayfinding, and other administrative duties, while adhering to the department specific standards for data entry and patient selection. The additional duties of this role can include verification of insurance benefit eligibility, insurance pre-certification and authorization, and estimates creation and/or finalization.
Works with the care teams and revenue cycle to identify and eliminate barriers to access, reimbursement and affordable care. Provides education to the patient and family regarding the financial clearance process and offer information regarding estimated cost of services and financial assistance opportunities. Performs specific administrative and Admission, Discharge and Transfer (ADT) functions and performs these duties in multiple clinics and registration areas within the institution.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
- Serves as the first point of contact for patients and visitors who enter the facilities and is responsible for all aspects of customer service for Patient Access/Patient Administrative Services areas in a manner that ensures a customer focused, quality conscious work climate recognizing that patients visits are filled with anxiety and unknowns.
- Primary functions include focusing on interpersonal skills, data collection, the ability to assess situations, and to assist the team in developing solutions to achieve excellence in customer service while ensuring the financial viability of the hospital.
- Collects and verifies patient and insurance demographics, verifies insurance benefits and coverage by reviewing benefits collection in Epic, provides cost estimates, securing pre-certifications and/or pre-notifications for patient services, collection of co-pay and deposits prior to services and providing financial assistance to patient.
- Provides wayfinding to all clinics which Patient Administrative Services provides registration assistance. Staff must be aware of clinic locations in order to safely and efficiently navigate patients to their appointments.
- Maintains regulatory and functional knowledge of all registration information required, which ensures timely and accurate reporting/billing; also obtains all required signatures, and performs clerical duties as necessary.
- Educates patients regarding adequate insurance coverage. Understands applicable hospital and physician billing requirements and communicates the proper procedures and requirements to patients.
- Communicates coverage issues to the service areas; works with patients and staff to resolve.
- Ensures accuracy and completion of paperwork, prior to filing admissions. Contacts physician/clinical staff to assist with incomplete patient registration paperwork. Distributes admission documents if required.
- Maintains department scheduling templates for applicable providers in outpatient department locations. Ensuring appropriate scheduling utilization.
- Maintains consistent contact with the Care Management team and Social Work departments to ensure required information has been obtained for reimbursement, and that pre-admission and pre-certification requirements are followed.
- Assists supervisor with training of new Admitting staff by demonstrating department operating processes and procedures
Education and Experience
- Completion of a high school level education with attainment of a high school diploma or a State High School Equivalency Certificate (GED) is required.
- 1 year of work experience in a clerical, customer service or receptionist position, preferably in a healthcare setting is required. 2 years’ work experience preferred.
- Certification and memberships to local organizations such as AAHAM, NAHAM, etc. preferred.
Knowledge, Skills and Abilities
- Knowledge of health insurance principles and practices is required.
- Current knowledge of payer requirements for referrals and preauthorization is preferred.
- Current knowledge of price transparency and facility fee disclosure regulatory requirements as well as the ability to interact with patients to deliver price estimates for some or all of a patients care needs.
- Strong verbal and written communication skills.
- Ability to adapt to technical upgrades and changes throughout the hospital system.
- Ability to work independently and take initiative in executing work tasks keeping in mind that the patients overall experience is directly related to our staffs interactions.
- Ability to work cooperatively with various personalities with the ability to process information quickly and take actions to keep the patients on schedule.
- Strong interpersonal skills with ability to work and communicate (verbally and written) with all levels of hospital personnel, including physicians, clinicians, and all customers with our patients being the most important.
- Experience in an administrative position in a healthcare setting such as acute care hospital or physician’s office is preferred.
- Ability to maintain composure in difficult situations and resolve patient concerns in a timely manner.
Additional Information
All your information will be kept confidential according to EEO guidelines.
-
Facility Admissions Coordinator, Emergency
2 weeks ago
Glen Burnie, United States University of Maryland Medical System Full time**Company Description** Experience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021! As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to...
-
Glen Burnie, United States University of Maryland Medical System Full timeJob Description SHIFT: Full-Time - 11p-7:30a Varied Days to include every other weekend. General Summary Under general supervision, performs scheduling, registration, pre-admission processing, wayfinding, and other administrative duties, while adhering to the department specific standards for data entry and patient selection. The additional duties...
-
Glen Burnie, United States University of Maryland Medical System Full timeJob DescriptionJob DescriptionCompany DescriptionExperience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021! As part of the acclaimed University of Maryland Medical System, our facility is one of...
-
Glen Burnie, United States University of Maryland Medical System Full timeJob DescriptionJob DescriptionCompany DescriptionExperience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021! As part of the acclaimed University of Maryland Medical System, our facility is one of...
-
Facility Admissions Coordinator, Emergency Room
1 month ago
Glen Burnie, United States University of Maryland Medical System Full timeJob DescriptionJob DescriptionCompany DescriptionExperience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021! As part of the acclaimed University of Maryland Medical System, our facility is one of...
-
Urgent Care Advanced Practitioner – PRN
5 days ago
Glen Burnie, United States University of Maryland Medical System Full timeThe University of Maryland Urgent Care is dedicated to providing compassionate, high-quality, patient, family and community centered care. We strive to transform the way we deliver health care to bring convenience and value to every patient in the communities we serve.Job DescriptionThis position encompasses the Anne Arundel County region of Maryland and...
-
Clinical Coordinator
2 months ago
Glen Burnie, United States University of Maryland Medical System Full timeJob DescriptionJob DescriptionCompany DescriptionExperience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021! As part of the acclaimed University of Maryland Medical System, our facility is one of...
-
Glen Burnie, United States Kaiser Permanente Full timeThe Patient Care Coordinator is responsible for overseeing the management and coordination of care for the acute inpatient population. The PCC collaborates with rounding MAPMG Hospital Based Service Physicians, patient/family, nursing, utlization review and other members of the healthcare team to assure continuum of patient care progression for clinical and...
-
Urgent Care Advanced Practitioner
5 days ago
Glen Burnie, MD, United States University of Maryland Medical System Full timeThe University of Maryland Urgent Care is dedicated to providing compassionate, high-quality, patient, family and community centered care. We strive to transform the way we deliver health care to bring convenience and value to every patient in the communities we serve. Job Description This position encompasses the Anne Arundel County region of Maryland and...
-
Registered Nurse
2 weeks ago
Glen Burnie, United States University of Maryland Medical System Full timeCompany DescriptionExperience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021! As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to...
-
Registered Nurse
1 week ago
Glen Burnie, United States University of Maryland Medical System Full timeCompany Description Experience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021! As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to...
-
Licensed Practical Nurse
4 days ago
Glen Burnie, United States Careerstaff Unlimited Full timeLicensed Practical Nurse - LPN - Skilled Nursing Facility Experience success from day one as aLicensed Practical Nurse at aBaltimore, MD facility that will equip you to succeed! On top of an$32/hour pay rate, you will also enjoy a welcome orientation with a personal shadowing experience to help you acclimate to the facility. Enjoy a top-of-the-line EMR...
-
Licensed Practical Nurse
4 days ago
Glen Burnie, United States CareerStaff Unlimited Full timeLicensed Practical Nurse - LPN - Skilled Nursing Facility Experience success from day one as aLicensed Practical Nurse at aBaltimore, MD facility that will equip you to succeed! On top of an$32/hour pay rate, you will also enjoy a welcome orientation with a personal shadowing experience to help you acclimate to the facility. Enjoy a top-of-the-line EMR...
-
Registered Nurse
1 week ago
Glen Burnie, United States University of Maryland Medical System Full timeArrayAdditional Information4South is a 24-bed acute Medical/Surgical/Telemetry Kaiser Permanente unit with remote telemetry capabilities. The unit provides 24-hour compassionate nursing care to a diverse patient population. We accept patients admitted with diagnoses such as, but not limited to Stroke, Pneumonia, Chronic Obstructive Pulmonary Disease (COPD),...
-
Licensed Practical Nurse
5 days ago
Glen Burnie, United States Careerstaff Unlimited Full timeLicensed Practical Nurse - LPN - Skilled Nursing Facility Experience success from day one as a Licensed Practical Nurse at a Baltimore, MD facility that will equip you to succeed! On top of an $32/hour pay rate, you will also enjoy a welcome orientation with a personal shadowing experience to help you acclimate to the facility. Enjoy a top-of-the-line EMR...
-
Advanced Practice Provider
5 days ago
Glen Burnie, MD, United States University of Maryland Medical System Full timeThe University of Maryland Urgent Care is dedicated to providing compassionate, high-quality, patient, family and community centered care. We strive to transform the way we deliver health care to bring convenience and value to every patient in the communities we serve. Job Description This position encompasses the Anne Arundel County region of...
-
Registered Nurse
2 weeks ago
Glen Burnie, United States University of Maryland Medical System Full timeJob DescriptionJob DescriptionCompany DescriptionExperience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021! As part of the acclaimed University of Maryland Medical System, our facility is one of...
-
Registered Nurse
5 days ago
Glen Burnie, United States University of Maryland Medical System Full timeCompany DescriptionExperience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021! As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to...
-
Glen Burnie, United States University of Maryland Medical System Full timeJob DescriptionJob DescriptionCompany DescriptionExperience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021! As part of the acclaimed University of Maryland Medical System, our facility is one of...
-
Glen Burnie, United States University of Maryland Medical System Full timeJob DescriptionJob DescriptionCompany DescriptionExperience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021! As part of the acclaimed University of Maryland Medical System, our facility is one of...
