Patient Call Center

3 weeks ago

Colleyville, United States Catalyst Health Group: Clinical Careers Full time
Job DescriptionJob Description

Job Description

  • Answer phone calls, transfer and direct them as necessary
  • Make Routine appointments for patients including same day, follow ups and Physicals, process cancellations and changes to existing appointments as requested
  • Schedule New Patient appointments (requiring more information) with careful review of insurance accuracy that may affect open and closed providers
  • Take and record telephone messages from patients, families or any party regarding patients, patient care or concerns and send to Physician Task group
  • Redirect calls to office staff as needed.
  • Train, develop and maintain good telephone skills to assist in training and leading new hires and temps as needed
  • Update, or verify Insurance and/or demographics as system ALERTS come up
  • Acknowledge ALERTS within the system for UPDATES/SCHEDULING needs or general knowledge as they are available
  • Practice HIPPA guidelines as instructed, with all patient records and information trusted to you
  • Notify management if pts is scheduled that have special needs, such as interpreters (language, deaf, etc.), language barriers or wheelchair/walker/assistance
  • Verify address, phone numbers and hours of operation for clients calling
  • Educate patients regarding our Physicians and general office information
  • Keep track of Physician schedules, maintenance of & changes within to assure quality control and thoroughness throughout the day.
  • Communicate through-out the office regarding patient concerns, problems with workflow, training needs and/or angry and emergent needs

Qualifications

  • 1-year experience
  • High School, GED

Skills Required:

  • Active Listening
  • Reading/Comprehension
  • Service Orientated
  • Speaking Clearly
  • Time Management
  • Typing/Spelling
  • EMR knowledge
  • Computer Knowledge
  • Multi-phone line switchboard
  • Medical Terminology

Preferred:

  • Good judgment and decision making
  • Learning Strategies
  • Good under pressure
  • Multi-tasking
  • Mathematics
  • Troubleshooting clerical errors/or productions
  • Bilingual

Physical Demands/Work Environment

  • Requires sitting for long periods
  • Repetitive movement
  • Computer/EMR Software
  • Telephone skills
  • Use of computer, keyboard and medical software
  • Occasional Conflict Resolution
  • Dealing with the occasional discourteous, unpleasant or angry patient
  • Medical terminology and spelling

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