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Health Link Care Coordinator

1 month ago

Nashville, United States Health Connect America Full time
Job DescriptionJob Description

Join a team that can truly make an impact on the lives of others 

Health Connect America is dedicated to providing quality and affordable mental health services to individuals and their family members. We believe in individuality, safety, community, inclusivity, innovation and progress for our families and staff. We believe in empowering our clients and utilizing current and appropriate clinical treatment. We have found that our staff succeed when they are passionate about social services, helping at-risk communities and value collaboration with a team. 

Am I A Good Fit?

As a Health Link Care Coordinator you will provide best practice, quality case management and care coordination services, ensure that all documentation is completed per Payer, State, COA, and HCA’s standards and established guidelines, and assist in marketing new referrals. You will provide outreach to THL attributed members to provide education about the THL program and assist with program enrollment.

What Will I Be Doing?

  • Monitor HEDIS gaps via the Care Coordination Tool (CCT) for each client monthly, and work with each client on closing their gaps in care within established timeframes.
  • Verify client payer is active and client is active with HCA in THL program as listed in the Care Coordination Tool (CCT) once a month.
  • Supports smooth transitions between care settings by coordinating information sharing and service provision with providers and the client.
  • Develop or support the development of a comprehensive discharge or transition plan with steps for follow-up.
  • Communicate with customers, colleagues, and other individuals to answer questions, disseminate, or explain information, and address complaints/concerns.
  • Develop care plans with the input of the client, parent/guardian, treatment team, and the Licensed/Clinical Supervisor.
  • Ensure all Health Link clients on your caseload receive the number of contacts required by the Health Link program each month. Provide the required # of client contacts attempts including collateral care coordination and document efforts in Carelogic.
  • Refer and coordinate linking Health Link clients to other HCA services as appropriate to the client’s service needs.
  • Connect families with needed and available community resources. Follow-up with clients and agencies as appropriate to document use/success of referral.
  • Meet with clients weekly or bi-weekly for up to 12 months. THL services may be more or less and can exceed 12 months as deemed medically necessary by Licensed/Clinical Supervisor.
  • Attend and participate bi-weekly with Treatment Team meetings and individual clinical supervision meetings with the Licensed/Clinical Supervisor.
  • Attend and participate in weekly THL Team meetings.
  • Outreach to THL attributed members to include program education, scheduling of assessment for program enrollment, MCO portal opt-outs, and documentation of outreach efforts.
  • Serve as a liaison with other professionals and agencies as related to the client..
  • Participate in the PQI process and strategic planning process.
  • Employee will include sensitivity to the service population's cultural and socioeconomic characteristics in providing treatment services.

Qualifications:
Bachelor’s degree required with preference to human service fields or other health related discipline. Experience with case management and work with children and families preferred.

Health Connect America and its companies are a multi-state, community mental health, behavioral health, family preservation, and therapeutic foster care services provider(s). It is the mission of Health Connect America to create quality, affordable opportunities for individuals and families to achieve their greatest potential in a safe, positive living environment.

We encourage wellness for our staff by offering competitive compensation and benefits to our full-time team members including medical, vision/dental, 401K, Health Savings Account with company contribution, and paid time off. We also offer an Employee Assistance Program including 8 counseling sessions per year to promote emotional wellbeing.

Health Connect America and its companies are an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.

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