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Grooming Salon Assistant Manager
3 months ago
- Substantial employer contributions to employee insurance premiums for health, dental, vision, and life insurance.
- No nights, flexible schedule, work with dogs
- Employee discounts
About the Position
The Scenter Supervisor is a critical position at Scenthound Herriman. As Scenter Supervisor, you will be responsible for providing leadership and running your shifts efficiently. We are a new, fast growing brand. We are seeking a supervisor who wants to grow with us and is not afraid to get hands on with dogs This position requires:
- Management experience in retail, restaurant, or customer service industry is a must (minimum one year)
- Service or retail sales experience
- Ability to provide the Basic Hygiene Services to dogs when the schedule demands
- Customer service experience (retail, restaurant)
- Experience in a membership-based business model is a plus
- Proven ability to build an excellent store experience
- Prior sales experience preferred (1 year+)
- Strong financial and business acumen
- Ability to function well in a fast-paced environment
- Computer/technology proficiency
We are searching for a Supervisor who leads by example and embraces new challenges. A successful Scenthound Supervisor is an independent problem solver, adaptable, detail-oriented, and a compassionate dog lover We are looking for a HANDS-ON leader who will assist in training employees, respond to customer service needs, and model appropriate behaviors in the store. This role provides leadership through building a culture of recognition while motivating the team with the goal of operational excellence. As a membership-based business, the ability to close sales is a vital part of this role, and the ideal candidate will have prior sales experience in retail or service-related fields. Bilingual English & Spanish preferred, but not necessary.
Tasks:
- Instructs, trains, coaches, and develops staff.
- Understand store financials and KPIs such as Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio
- Sell memberships to walk-in customers
- Drive membership sales through dog health and wellness education
- Maintain a knowledgeable team that prioritizes dog wellness and safety
- Provide leadership, guidance, and mentorship for the Scenter employees
- Drive employee development through leadership and training
- Uphold quality standards through hands-on participation, employee audits, and training
- Create an environment conducive to teamwork, open communication, and Scenthound values
- Manage client expectations; Resolve customer concerns
- Ensure the safety of dogs and team members at all times
- Adhere to Scenthound sanitary and cleaning practices
We have two openings for this position, one in our Herriman location and one for our upcoming Sandy store. Training for the Sandy position will occur in our Herriman and/or South Jordan locations prior to the opening of our new Sandy location in November.
