See more Collapse

Field Service Supervisor

1 month ago

Sioux City, United States Upland Talent Full time
Job DescriptionJob DescriptionOur Heavy Equipment Dealership Group has an opening for a Field Service Supervisor to lead a team of Field Service Technicians supporting customers’ needs. In this role, you will be responsible for answering field service calls from customers, opening service calls, managing the labor, and then dispatching Technicians. In this role, customer service, problem solving, and leadership and coaching will be key.

Responsibilities:

Customer Contact:

  • Take field service customer calls
  • Seek approval from customer on additional work request details
  • Collaboration on invoice disputes, service call details, and additional segments
  • Service Call Labor Management
  • Open service calls and segments
  • Order parts on service calls as appropriate
  • Dispatch Field Service Technicians
  • Approve employee time (in Workday or D365)
  • Monitor service calls to ensure estimates are met
  • Troubleshoot parts availability issues
  • Manage field truck utilization

Safety and Contamination Control:

  • Complete incident reports as needed
  • Field Service Truck inspections (daily, weekly, monthly) for safety and contamination control
  • Conduct regular site visits to ensure all appropriate PPE is used and all safety standards (i.e. lockout/tagout, JAS, and monthly safety inspections) are followed
  • Work with employees to create a safety accountability plan, as needed
  • Hold regular safety meetings

After Hours:

  • Provide after-hours support to customers

Technical Subject Matter Expert:

  • Provide input on what parts should be inventoried at the branch
  • Stay up to date on new equipment/products and technical hot topics

Training and Coaching

  • Answer technician questions about specific service calls and segments
  • Conduct coaching and/or performance action conversations, as needed
  • Hold regular team meetings (updates, safety trends/hot topics, priorities, etc.)
  • Monitor and enforce employee training completion
  • Plan training for technicians based on the needs of the customers and the shops
  • Build team moral through routine conversation, team lunches, trainings, etc.

Staffing:

  • Interview candidates
  • Hire technicians
  • Oversee the onboarding of new technicians

Employee Management:

  • Complete annual employee performance reviews
  • Maintain employee records in Workday (PTO, Time, terminations, training, etc.)
  • Stay up to date on company policies and HR memos
  • Support employees career development
  • Answer questions on company/job benefits or appropriately direct employees
  • Work with HR for any necessary employee accommodation or leave situations
  • Work with Workers Compensation for any restricted work accommodations

Qualifications:

  • 2-year technical degree strongly preferred; High school degree required
  • 5+ years of relevant diesel equipment knowledge strongly preferred
  • 3+ years in a lead or supervisory position preferred
  • Good computer skills required (MS Office products)
  • Strong communication, customer service, and organizational skills required
  • Ability to problem solve and think creatively to take care of customers in the most efficient way required
  • Committed to serving our customers
  • Ability to hire, build, and support team of high performing Technicians

Minimum Physical Requirements:

  • Lift/carry up to 10 lbs
  • Standing, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We have other current jobs related to this field that you can find below

  • Field Service Supervisor

    5 days ago

    Sioux City, United States Upland Talent Full time

    Job DescriptionJob DescriptionOur Heavy Equipment Dealership Group has an opening for a Field Service Supervisor to lead a team of Field Service Technicians supporting customers’ needs. In this role, you will be responsible for answering field service calls from customers, opening service calls, managing the labor, and then dispatching Technicians. In this...

  • Field Service Supervisor

    4 weeks ago

    Sioux City, United States Ziegler CAT Full time

    Ziegler CAT has an opening for a Field Service Supervisor to lead a team of Field Service Technicians supporting customers' needs. In this role, you will be responsible for answering field service calls from customers, opening service calls, managing the labor, and then dispatching Technicians. In this role, customer service, problem solving, and leadership...

  • Field Service Supervisor

    2 weeks ago

    Sioux City, United States Ziegler CAT Full time

    Ziegler CAT has an opening for a Field Service Supervisor to lead a team of Field Service Technicians supporting customers' needs. In this role, you will be responsible for answering field service calls from customers, opening service calls, managing the labor, and then dispatching Technicians. In this role, customer service, problem solving, and leadership...

  • Independent Field Inspector

    4 weeks ago

    Yuba City, United States West Coast Field Service Full time

    If you are a small business owner or sole proprietor who enjoys working alone, keeping a flexible schedule, and the possibility of new or supplementary income, becoming a contractor for WC Field Service is the job for you. WC Field Service is seeking independent contractors to handle field calls, letter deliveries, and small inspections on behalf of...

  • Precision Ag Field Supervisor

    1 month ago

    Sioux City, Iowa, United States Nutrien Full time

    As the name implies, Waypoint Analytical is the company that you have been trying to find. Waypoint Analytical is a top environmental laboratory in the United States and is arguably the largest agricultural laboratory group. Headquartered in Memphis, TN and with a national footprint of full-service agriculture and environmental laboratories throughout the...

  • Precision Ag Field Supervisor

    4 weeks ago

    Sioux City, Iowa, United States Nutrien Full time

    As the name implies, Waypoint Analytical is the company that you have been trying to find. Waypoint Analytical is a top environmental laboratory in the United States and is arguably the largest agricultural laboratory group. Headquartered in Memphis, TN and with a national footprint of full-service agriculture and environmental laboratories throughout the...

  • Service Field Supervisor

    2 weeks ago

    Salt Lake City, United States CentiMark Full time

    CentiMark Corporation, the national leader in the commercial roofing industry, has an exceptional opportunity for an experienced Service Field Supervisor in Salt Lake City, UT! CentiMark Corporation is North America's largest commercial roofing contractor with 100 offices and over 3,500 employees. Each office has dedicated crews, for the installation and...

  • Service Field Supervisor

    4 weeks ago

    Salt Lake City, United States CentiMark Full time

    CentiMark Corporation, the national leader in the commercial roofing industry, has an exceptional opportunity for an experienced Service Field Supervisor in Salt Lake City, UT! CentiMark Corporation is North America's largest commercial roofing contractor with 100 offices and over 3,500 employees. Each office has dedicated crews, for the installation and...

  • Field Supervisor

    3 weeks ago

    Atlantic City, United States Carmona Pool Services Full time

    **Carmona Pool Services is looking to hire a full-time, seasonal Field Supervisor for the Southwestern NJ area! This position's main responsibility is overseeing the daily operations of roughly 15-20 commercial swimming pool facilities. The region you will be hired for will be determined during the hiring process.** **Responsibilities will include, but not...

  • Field Service Supervisor

    2 weeks ago

    Richmond City, United States Hepaco Full time

    Hepaco, a Clean Harbors company in Richmond, VA is seeking a Field Service Supervisor to plan, lead, organize and coordinate the daily operations of the service line crew. This includes responsibility over proper operation of equipment, driving operational efficiencies at the work site and ensuring accurate documentation related to the job is completed...

  • Student Services Coordinator- Indio

    3 weeks ago

    Cathedral City, United States Field Institute Full time

    The **Farmworker Institute of Education and Leadership Development (FIELD),** is a 501(c)3 nonprofit organization. FIELD was founded in 1978 by Farmworker Leader Cesar E. Chavez and is dedicated to strengthening America’s agricultural and rural communities through our Core Values of Opportunity, Excellence, Integrity, Innovation and Si Se Puede. FIELD...

  • Field Supervisor

    3 months ago

    Kansas City, United States Apple Roofing Full time

    Apple Roofing is currently looking for a Field Supervisor to join our team.The Field Supervisor will be able to work independently, under the direction of their supervisor. The candidate must be able to multi-task as he/she may be overseeing multiple jobs per day. The candidate should have a working knowledge of general construction practices, more...

  • HVAC Field Supervisor

    2 weeks ago

    Oklahoma City, Oklahoma, United States Service Experts Full time

    This job was posted by : For more information,please see: Why You Should Jointhe Service Experts Team?Our team consists of the very best; we believe in doing what is rightfor our customers and our employees. We provide our employees with thetraining, support and an opportunity for unlimited professional growth.Join us and become an EXPERTService Experts...

  • HVAC Field Supervisor

    3 weeks ago

    Oklahoma City, Oklahoma, United States Service Experts Full time

    This job was posted by : For more information,please see: Why You Should Jointhe Service Experts Team?Our team consists of the very best; we believe in doing what is rightfor our customers and our employees. We provide our employees with thetraining, support and an opportunity for unlimited professional growth.Join us and become an EXPERTService Experts...

  • Field Supervisor for Caregiver Services

    4 weeks ago

    City of Saint Peters, United States Phoenix Home Care and Hospice Full time

    Job DescriptionJob DescriptionPhoenix Home Care has an IMMEDIATE OPENING for a Field Supervisor in the St. Charles County area!We are looking for someone with a big heart and strong skillset to assist our caregivers and clients in the field, and aid in any operations in the office with the department manager. The ideal candidate will be available for full...

  • Field Service Technician

    4 weeks ago

    Sioux City, United States Road Machinery and Supplies Co.. Full time

    Job DescriptionJob DescriptionField Service Technician – Sioux City, IARoad Machinery & Supplies Co. is searching for a Field Service Technician to join its team at our Sioux City, IA location. In this role, you will be the service repair contact of RMS for the customers you serve in your geographic area but may also be dispatched to other geographic areas...

  • Field Service Technician

    4 weeks ago

    South Sioux City, United States IMKO Full time

    Job DescriptionJob DescriptionIMKO is recruiting an experienced Field Service Technician to assist in window repair and replacement parts. This is a permanent position with our client company. This position will travel frequently with extended absences from home. Field Service Technician travel up to 450 miles outside of the Sioux City limits and are...

  • Field Service Technician

    4 days ago

    Sioux City, United States CultureFit Full time

    Job Summary: As a global leader in cash technology solutions, we provide the financial, retail, cash center and gaming industries with confidence that their cash is protected and always working to help build a stronger business. Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling,...

  • Service Supervisor

    2 weeks ago

    Panama City, Florida, United States Thompson CAT Full time

    The Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 technicians to ensure that customer needs are met at the highest level. The Service Supervisor will support the Service Dispatcher and/or Service Adviso Service Technician, Supervisor, Shop Technician, Field Service, Service Tech, Service Advisor, Retail,...

  • Field Service Diesel Service Technician-Heavy Equipment

    5 days ago

    Sioux City, United States Upland Talent Full time

    Job DescriptionJob Description$5000 Signing Bonus Field Service Diesel Service Technician/Mechanic-Heavy Equipment5+ years Heavy Equipment Repair Experience PreferredPrior Field Service Technician Experience Preferred