Head Receptionist

Position Description:

Under minimal supervision, the Head Receptionist oversees the day-to-day operations of the Van Ness Studios during the School Year (Sep-May) and 4-week Summer sessions. This position, which is scheduled for 20-29 hours/week during each season, is responsible for receptionist scheduling and training, facilities to maintenance and work-orders, coordination with the School Manager to maintain information and student experience, and general receptionist duties.

Key Job Duties:

• Ensure a welcoming environment for all patrons including a friendly and welcoming staff, seasonal signage, and the cleanliness of the environment.
• Coordinate all facility and administrative needs including repairs and event set-up.
  • Maintaining the studio and office environments and an understanding of all in-studio technology in coordination with the Facilities Director.
  • Supervise volunteers, interns, and new reception staff as needed.
• Hire and train receptionists in coordination with the School Manager.
  • Maintain receptionist roster, schedule shifts, and problem-solve with School Manager. Fill in shifts if an emergency arises.
  • Coordinate Mid-year evaluations for Cathedral Commons receptionists in coordination with the School Manager.
• Maintain working knowledge of TWSB schedules, Registration Systems, and website to provide excellent customer service.

• Assist the School Manager with maintaining information on public platforms.
• Monitoring of shared inboxes (School and Adult Program if required).
• Comment substitute teacher updates on studio schedule.
• Receptionist duties such as answering phones, identifying creative solutions when challenges arise, and assisting faculty as needed.
• Review reception hours at payroll time for the School Manager.
• Oversee the smooth operation of rentals and private lessons for the space. Coordinate with School Manager as needed.
• Additional responsibilities as required.

Experience, Skills, and Knowledge

• Excellent verbal communication skills.
• Excellent interpersonal and customer service skills.
• Basic understanding of administrative and clerical procedures and systems.
• Familiarity with Microsoft Office and Zoom preferred.

Hours:

Evenings and weekends as required from 20-30 hours per week seasonally.

Non-Discrimination

The Washington Ballet is committed to workplace diversity and inclusion. We are an equal-opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

Benefits:

• Sick Leave
• Free Adult ballet classes
• Access to discounted tickets to performances

Application Instructions

Please upload and submit your resume and cover letter. We encourage all interested applicants to apply even if they do not feel they meet 100% of the qualifications. We are dedicated to considering a wide array of candidates including those with non-traditional background and experience in the performing arts. Please use your cover letter to elaborate on what you hope to bring to this role and how your prior experience has prepared you for this opportunity.

About The Washington Ballet

Celebrating its 80th year as an organization, The Washington Ballet grew out of the success of The Washington School of Ballet, founded and directed for years by legendary dance pioneer Mary Day. Today, The Washington Ballet's mission is threefold: To bring the joy and artistry of dance to the nation's capital and the world's stage through the professional presentation of the best in classic and contemporary ballet; To provide the highest caliber of dance training through a preeminent school of ballet; and To serve and involve the entire community through extensive dance education and community engagement programs.