Customer Service Representative

1 month ago

Lewistown, United States Rudy Strnad - State Farm Agent Full time
Job DescriptionJob DescriptionPosition Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of customer care agent. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responds to existing client inquiries to resolve routine and basic problems. Provides prompt, accurate, and friendly customer service. Services can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, support with claims, and billing clarification. Uses a customer-focused, needs-based review process to educate customers about insurance options. Has detailed knowledge of products and services offered and ensures that products and services. Works with the owner and other team members to meet production and growth goals. Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries. Prior insurance and/or sales experience is preferred, but not required. Property, Casualty, Life, and Health insurance licenses required.

Responsibilities

  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Work with the agent to establish and meet marketing goals.
As an Agent Team Member, you will receive...

  • Simple IRA
  • Salary plus commission/bonus
  • Health benefits
  • Profit sharing
  • Paid time off (vacation and personal/sick days)
  • 4-day work week
  • Valuable experience & mentorship
  • Growth potential/Opportunity for advancement within my agency
Requirements

  • Excellent communication skills - written, verbal and listening
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task
  • Ability to effectively relate to a customer
  • Experience in marketing financial products
  • Property and Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity.State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

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