Commercial Service Manager

3 weeks ago

Durham, United States Snider Fleet Solutions Full time
Job DescriptionJob Description

People who want to do a great job want to work for a company that values that dedication.
We do.

Snider Fleet Solutions is one of the largest commercial tire dealers and retread service providers in the nation. We are recognized as an industry leader for providing innovative outsourcing alternatives to both single truck customers and large multi-location trucking fleets. In addition to in-shop services, we also offer 24/7 emergency roadside assistance. You’ll be working with people who put everything they’ve got into their jobs. Because they love what they do and they love being on a winning team. We go the extra mile in everything we do.

We Offer:

  • Paid Time Off (PTO) – personal, holiday, sick and vacation
  • Career advancement opportunities
  • 401(k) retirement planning
  • Profit sharing
  • Medical
  • Dental
  • Vision
  • Employer-Paid Life
  • Employer-Paid Short Term Disability
  • And More

We are currently seeking a team member who believes in the “extra mile” philosophy to fulfill our Commercial Tire Service Manager role.

The purpose of the Commercial Tire Service Manager is to provide the daily direction and distribution of service work orders to the commercial tire technicians. In addition, the service manager provides oversight of the work performed to ensure proper safety procedures and processes are followed so that customer needs are met in the most timely, effective, efficient, and safest manner possible. Excellent interpersonal and leadership skills are vital for this role, as good teamwork is important for our business to grow. This individual will communicate with both local and national account customers within the transportation industry.

What You’ll Do on a Typical Day:

  • Receives, creates, and assigns all service work orders to respected tire technicians.
  • Responsible for the growth and productivity of tire technicians and ensures they hit or exceed monthly revenue goals.
  • Manage departments P&L, employee payroll/overtime, and other department expenses.
  • Monitor the quality of all service work performed.
  • Responsible for service department’s operational practices.
  • Ensure accuracy on work orders, prior to closing in MaddenCo.
  • Generate computer work orders for all products leaving the warehouse.
  • Provides sales staff support and supervision through service quotes, product look-ups, and alleviating any customer disputes or requests, etc.
  • Assist and advise customers on tire services and product information.
  • Manage customer scheduled fleet work, scrap tire analysis, and other customer needs.
  • Manage maintenance on service trucks, in accordance with company’s PM schedule.
  • Submit all service department payables to Branch or Operations Manager for approval and payment (T-Check, ComCheck, Cash, Card, etc.)
  • Assist the Branch Manager with managing and maintaining inventory according to company standards.
  • Assist with warehouse duties (inventory, load/unload, barcoding, scan billing, etc.)
  • Operate Michelin 24/7 or On Call website.
  • Conducts daily reviews of Warehouse, Service Bays/Trucks, and Equipment, in order to ensure safety, compliance, cleanliness, and organization.
  • Ensures proper branch opening and closing procedures are being followed.
  • Ensures branch has sufficient resources such as personnel, material, and equipment.
  • Follow all safety rules, wear proper PPE and demonstrate safety conscious mindset.
  • Demonstrate excellent attendance, show up to work on time and in the correct uniform.
  • Adheres to all policies, procedures and values of Snider Fleet Solutions.
Work will be a combination of office and service shop/warehouse setting. This will be at one of our commercial/industrial tire and or mechanical truck service centers. The employee is occasionally exposed to fumes or airborne particles, interact with moving mechanical parts/equipment, and the noise level at the service center is usually moderate to high.

Our Ideal Candidate:

Education or Experience:

  • High School Diploma or GED.
  • At least 2 years' experience within the industry or a related management position.
  • Must be at least 21 years old.
  • Must have a clean driving record.
  • Familiarity with Paylocity and AS400 software is a plus.

Certificates and Licenses:

  • Commercial TIA certification preferred.
  • Forklift certification, obtained after employment.

Skills and Abilities:

  • Ability to pass background check and drug screen.
  • Safety conscious at all times.
  • Proficient skills in Microsoft Office (Outlook, Word, Excel, & PowerPoint) and the ability to learn and operate other software (AS400, SAP, Paylocity, BTN, etc.)
  • Must have strong leadership, organizational and time management skills, as well as, close attention to detail.
  • Ability to cycle inventory, run reports, and communicate with upper management.
  • Reliable and dependable with self-initiative.
  • Ability to multi-task, work effectively under pressure and time constraints.Ability to work effectively as a team member and independently, with minimal supervision.
  • Ability to interact with all levels within the organization and client base.
  • Ability to understand the top 30 customer’s portfolio, as well as, the top 10 potential.
  • Superior customer service and communication skills (both written and verbal).
  • Demonstrate proficient analytical thinking and business insight.
  • Requires the ability to identify new opportunities for growth.
  • Must be able to work in a results-oriented fast-paced environment.
  • Sensitivity to confidential matters.
  • Must exemplify sound decision-making skills and be able to adapt quickly to changing conditions.
  • Must possess the ability to effectively present information, respond to questions, solve problems and resolve conflict.
  • Prior knowledge or ability to learn, implement, and monitor state/federal OSHA regulations.
  • Ability to develop and maintain customer relationships.

You bring the drive. We’ll provide the training. Apply today to join our winning team.

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