Portacool Customer Care Representative | Order Entry and Returns

2 weeks ago


Center, United States Portacool LLC Full time
Job DescriptionJob DescriptionDescription:

The customer care representative position is responsible for providing quality and efficient customer service to customers through assistance in taking general customer service-related phone calls and assist with technical-related phone calls, when necessary, and duties as assigned to support the needs of the department and organization.

Responsibilities include, but are not limited to, the following tasks:

  • Provide excellent customer service and cultivate close working relationships with related sales representatives and customers
  • Responsible for communicating daily with all levels of employees in order to assist in resolving problems and achieving company goals
  • Responsible for assisting in creating new customer purchase orders received via email, fax and Electronic Data Interchange (EDI)
  • Assist in processing customer returns and ensure freight claims are submitted by the customers/sales managers are processed in a timely manner
  • Verify and ensure all warranty purchase order requests are accurate and processed correctly and in a timely manner
  • Monitor vendor portals and manage customer return service actions as requested.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Review claims adjustments with customers, examining parts claimed to be defective, and approving or disapproving customers' claims
  • Continuing education and training to increase customer, product and process knowledge
  • May be required to perform additional duties, special projects and responsibilities as assigned by management
Requirements:

Qualifications Required:

  • High school diploma or equivalent; college preferred
  • Ability to speak and write clearly and accurately; Bilingual abilities are a plus
  • Courteous manners to work with the public and co-workers
  • Excellent organizational skills, accuracy, and attention to detail
  • Knowledge of Microsoft® Office programs such as Excel, Outlook and Teams
  • Superb communication skills and Proper phone etiquette;
  • Willingness to learn all technical information on company products
  • Willingness to learn the operations system, Acumatica, for all daily responsibilities


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