Electronic Transaction Specialist

Job Title

Electronic Transaction Specialist

Department/Function

IT  

Location

College Station or Atlanta (hybrid)

Position Overview:

EspriGas seeks a high-performing Electronic Transaction Specialist to increase digital interactions while maintaining the highest quality standards for our digital relationships.   The Electronic Transaction Specialist or Electronic Data Interchange specialist is responsible for designing, developing, and implementing all EDI/cXML-related processes in the organization. The expertise lies in data exchange, and they must develop and improve ways to securely receive and transfer data to and from different trading partners.

Job Summary:

As an Electronic Transaction Specialist, you will ensure our organization's accuracy, reliability, and efficiency of Electronic Data Interchange (EDI)/cXML/FlatFile processes. You will be responsible for designing, implementing, and maintaining quality control measures to guarantee the integrity of EDI/cXML/FlatFile data transmissions. Your technical expertise and attention to detail will contribute to the seamless exchange of electronic documents between our company and external partners, enabling effective business operations and enhancing customer satisfaction.

Specifically, an Electronic Transaction Specialist is tasked with continuously checking the quality of relevant programs and applications, enhancing processes relating to electronic data interchange, and ensuring that processes are customized to flow within a company's business system.

An Electronic Transaction Specialist is expected to be a great communicator, analytical thinker, and problem-solver. They must update their technical knowledge regularly and research current technological trends relating to their line of work.

Key Responsibilities and Essential Job Functions:

1. Quality Assurance: Develop and execute comprehensive quality assurance strategies for processes, ensuring compliance with industry standards and customer requirements.
2. Testing and Validation: Conduct rigorous testing and validation of electronic transactions, including document mapping, translation, and data transformation. Identify and resolve any issues or discrepancies in data exchange.
3. Error Analysis and Troubleshooting: Investigate and resolve electronic transaction errors, exceptions, and failures promptly and effectively. Collaborate with cross-functional teams, such as IT, operations, and customer service, to identify root causes and implement preventive measures.
4. Process Improvement: Continuously evaluate and enhance electronic transaction systems' efficiency, accuracy, and reliability. Propose and implement process enhancements to optimize performance and minimize errors.
5. Compliance and Standards: Stay current with industry regulations, communication standards (such as ANSI X12, EDIFACT, cXML), and best practices. Ensure adherence to applicable compliance requirements, such as HIPAA, EDIINT AS2, or GDPR.
6. Documentation: Create and maintain comprehensive documentation of relevant processes, including technical specifications, workflows, and standard operating procedures (SOPs). Keep records of test plans, test results, and issue resolutions.
7. Cross-functional collaboration: Collaborate with internal stakeholders and external partners to analyze business requirements, design solutions, and implement system enhancements. Provide guidance and support to business users and technical teams involved in the processes.
8. Training and Support: Conduct training sessions and provide ongoing support to end-users, helping them understand and effectively utilize the system. Address user queries, troubleshoot issues, and ensure smooth electronic transaction operations.
9. Performance Monitoring: Develop and implement monitoring tools and metrics to track the performance and reliability of electronic transaction processes. Proactively identify areas of improvement and recommend corrective actions as needed.
10. Continuous Learning: Stay updated on emerging technologies, trends, and advancements in EDI/cXML and related areas. Participate in professional development activities, attend conferences, and network with industry professionals to enhance your skills and knowledge.

Focused Duties:

• Electronic Transaction Error
  • Process Electronic Transaction Errors Daily
  • Communicate with teams to ensure mappings are being updated to increase quality over time.
  • Investigate Trends and seek out resolutions.
• Electronic Order Errors
  • Process Inbound Order Errors promptly, keeping cut-off times in mind.
  • Communicate with teams to ensure updates are being made and processing quality is increasing.
• New Trade Partners
  • Work with teams to ensure new Trade Partners are set up correctly.
  • Ensure new Trade Partners are functioning correctly once they have been implemented.
• Flat File Processing
  • Work with teams to ensure Flat Files are processed on schedule and with valid data.
• Health Dashboards
  • Design and build System Health Dashboards that provide updated information on how transactions are processed through the system at that time.
    • Work with other teams as needed to build this data.
  • Work through reported Exceptions to ensure System Health
• Build Update Processes
  • Build or Update Processes as needed to support quality.

Skills and Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field or relevant experience.
• Strong knowledge and understanding of electronic transaction concepts, standards, and protocols (ANSI X12, EDIFACT, AS2, cXML, etc.).
• Proficiency in scripting and programming languages (e.g., SQL, Python, Java) for data analysis and transformation is a bonus.
• Familiarity with data mapping tools and concepts.
• Solid understanding of quality assurance methodologies, testing techniques, and defect tracking systems.
• Excellent analytical and problem-solving skills with meticulous attention to detail.
• Strong communication and interpersonal skills to effectively collaborate with cross-functional teams.
• Ability to work independently and prioritize tasks in a fast-paced, deadline-driven environment.

• Two years of hands-on experience working with Electronic Transaction technologies.

Other Duties: 

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job and may change at any time, with or without notice.

Statement:

At EspriGas, diversity is a fundamental strength that drives innovation and success. We are committed to creating an inclusive and welcoming workplace where individuals from all backgrounds can contribute their unique perspectives and talents. We value diversity in race, ethnicity, gender, age, sexual orientation, disability, religion, and national origin. By embracing diversity, we aim to foster an environment that encourages collaboration, creativity, and respect. We actively seek to attract, develop, and retain a diverse workforce because it is the right thing to do and leads to better business outcomes. Join us in our journey to build a diverse and inclusive workplace where everyone can thrive and make a meaningful impact.

EspriGas will make reasonable modifications to policies and procedures to ensure that people with disabilities have an equal opportunity to enjoy programs, services, and activities.

At EspriGas, we understand that our people are our greatest asset. We offer a flexible work environment, competitive health and wellness plans, and an environment that fosters continuous growth and learning.