Front Desk

Are you passionate about creating a welcoming environment and ensuring guests have a memorable stay? Join stayAPT Suites in LaGrange, GA as a Front Desk/Housekeeper. Our team values teamwork, exceptional customer service, and attention to detail. As a key member of our team, you will be responsible for providing exceptional service at the front desk while also maintaining the cleanliness and comfort of our suites.

The ideal candidate will thrive in a fast-paced environment, have a positive attitude, and take pride in delivering top-notch hospitality. This position offers a competitive hourly salary of $15 - $16 and opportunities for growth within our expanding company.

$15 - $16 hourly

Essential Functions:

• Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities
• Performing all check-in and check-out tasks 
• Managing online and phone reservations 
• Processing of payments including cash and credit cards 
• Register guests collecting necessary information (like contact details and exact dates of their stay) 
• Welcome guests upon their arrival and assign rooms 
• Liaise with our housekeeping staff to ensure all rooms are clean, well-maintained and fully furnished to accommodate guests’ needs 
• Maintain updated records of bookings and payments 
• Handling customer complaints, listening to the guests, empathizing, and taking corrective measures to rectify the issue   
• Ensure suites are clean and properly stocked with supplies, according to Brand Standards   
• Ensure all Safety and Security processes and procedures are in place, followed and utilized 
• Report to the Resident General Manager or AGM for any items that are in need of maintenance, or any safety issues observed 
• Know all hotel emergency procedures   

Quality Adherence.

Maintain the cleanliness of the rooms and the property including:

• Making guest beds, which includes pulling beds out, cleaning floors under beds and changing linens
• Cleaning showers, sinks, countertops, bathtubs, toilets, bathroom floors and fixtures
• Replacing soiled towels with clean towels
• Dusting furniture, window sills and fixtures
• Cleaning windows and mirrors
• Vacuuming or sweeping and moping rooms
• Transporting all supplies required to accomplish tasks, utilizing standard supply cart
• Picking up trash in the parking lot, emptying exterior trash cans and cleaning the building's exterior
• Keeping vending and guest laundry areas clean

• Experience in hospitality industry
• Proficiency in Microsoft Office
• Excellent communication and organizational skills 
• Ability to work flexible schedule, including nights and weekends
• US work authorization
• Strong multitasking skills
• Job Type: Full-Time

StayAPT Suites entered the long-term lodging market with an announcement of its new hotel concept in January 2020. The new brand, which will have over 20 hotels open by the end of 2022, with an additional 15+ in development, offers guests an experience not yet seen in its category.

The room layout for each 500+ square-foot suite was intentionally designed to feel residential, with a dedicated living room, a full kitchen, and a separate bedroom. With strong corporate financial backing and an experienced executive team in place, the Matthews, North Carolina-based chain is committed to building a portfolio of 100 corporate-owned hotels, in addition to franchising. Learn more at www.stayAPT.com.