Customer Service
2 weeks ago
If you’re ready to make a career change and want to push yourself professionally while making a difference, you should consider Diversified Supply (DSI). DSI is a 33 year old, Top 200 EW Electrical Distributor. DSI is a full line electrical distributor and provider of supply chain management and logistics solutions with brick and mortar locations across the Southeast US.
As one of our Customer Service Representatives(CSRs), you would work directly with customers to process their orders. The duties include answering phone calls and emails from customers to answer questions, participating in meetings with Dedicated Customer Service Team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.
Position expectations include:
- Order Entry
- Providing introductory information to customers
- Following up with customers to check that they’re still satisfied with any purchases
- Letting customers or clients know about additional products or services
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Escalating queries and concerns
- Troubleshooting common issues with a product or service
- Working with a Dedicated Team of CSRs and other departments to find appropriate solutions
- Proven history of data entry skills and experience in Excel
- Proficient in use of computers and common office equipment
- Knowledge in Microsoft office and windows based applications
- Good verbal and written communication skills
- Must have a professional telephone manner with the ability to maintain composure and remain pleasant under high pressure situations
- Ability to answers phone calls and responds to all customer inquiries regarding delivery
- Ability to effectively present information and respond to questions from managers and sales staff
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Customer Service 17
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