Customer Care Supervisor
2 weeks ago
Join our team as a Customer Care Supervisor at our Corporate Office in Sioux Falls, SD Make a positive difference by playing a key role in achieving our customer satisfaction This exciting opportunity allows you to utilize your excellent customer service skills while being a part of a fun, friendly, family-like team.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Answer incoming warranty calls from customers
- Make outbound calls on warranty claims
- Order parts for our customers, stores, and warehouses
- Enter and schedule sales orders, exchanges, credit memo’s, and in-home repairs
- Follow-up with customers in timely manner
- Be able to defuse escalated calls
- Assist Customer Care Agents in resolution of customer conflicts
- Create an inspiring team environment
- Assign and supervise all activity performed by persons placed under direction
WHAT DO WE OFFER?
- $ Competitive Wages $
- Growth Opportunities - With our promote-from-within-first philosophy , our employees can grow with us as they develop their strengths, expand in their roles, and consider other promotional opportunities within the company
- Great Employee & Family Discounts on our beautiful furniture, mattresses, and accessories
QUALIFICATIONS
- Computer & telephone experience required
- Ability to listen and effectively resolve problems
- Ability to act calmly under stressful conditions
- Exhibit excellent verbal communication and listening skills
- Posses customer-satisfaction focus with excellent customer service and interpersonal skills
Furniture Mart USA is an Equal Opportunity Employer
#hc116282
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