Front Desk Supervisor

1 week ago

Atlanta, United States Peachtree Orthopedics Full time
Job DescriptionJob Description

Join Our Team at Peachtree Orthopedics and Help Others "Get Better"

At Peachtree Orthopedics, we're on a mission to make a difference in healthcare, and we're looking for dedicated individuals to join our team. With 10 convenient offices across Greater Atlanta, we're committed to providing top-notch care and your skills and passion can make a real impact. We're not the largest practice in Atlanta, but we take pride in delivering dedicated and compassionate care to everyone who walks through our doors. If you're ready to be part of a team that values your contribution and offers room for growth, consider joining us in our mission to help others "Get Better."

Our Culture

Peachtree Orthopedics has a rich history of 70 years in business and has earned recognition as a Top Workplace by the Atlanta Journal Constitution for 5 consecutive years. We take pride in our family-oriented, dedicated, passionate, and hardworking culture. When you join our team, you become a part of a community that values excellence in healthcare while working in a supportive and nurturing environment.

Why Choose Peachtree Orthopedics?

At Peachtree Orthopedics, we offer more than a job; we offer an opportunity to be part of something extraordinary:

  • Limitless Growth: Propel your career with abundant professional development opportunities within our dynamic organization.
  • Empathetic Culture: Immerse yourself in a supportive, lively work culture that values your well-being and celebrates your contributions.
  • Dedication to Excellence: Join a team of like-minded individuals who share your commitment to delivering top-notch care to our cherished patients.

Your Impactful Role

Under the direction of the Nurse Manager, the Front Desk Supervisor will manage and coordinate the daily operation of the surgery center. Organization, attention to detail, prioritizing problem solving and multitasking are necessary to ensure a high level of customer service. Customers include patients, physicians, vendors, clients and staff.

  • Demonstrates a courteous, friendly and professional demeanor while he/she greets and checks in patients, visitors and vendors. 
  • Collects payment from patients; manages a daily collection log for co-pays, balances, deposits,. Prepares deposit and arranges for courier pick up.
  • Maintains the cleanliness and tidiness of the patient waiting rooms (replenishing coffee, etc..)
  • Screens every visitor and respond accordingly. Adheres to all company procedures and policies for receiving deliveries (Fed Ex, UPS, USPS, couriers, etc.)
  • Maintains a friendly and professional demeanor while answering and routing phone calls.
  • Verifies patient’s demographic and insurance information. Makes appropriate changes in the EMR system to ensure all patient information is correct.
  • Assesses patient needs (wheelchairs/ambulation requirements) and assists with vendor drop-off, patient pickup, etc.
  • Reviews patient satisfaction scores for the site and assesses patient satisfaction comments to address areas of opportunity             
  • Formulates a comprehensive relationship with the Physicians and members of the Clinical Staff.
  • Trains new staff.         
  • Orders and maintains office supplies and break room inventory.
  • Other duties as assigned.

Qualifications

  • High school diploma or general education degree (GED) required. 
  • Two years of customer service experience in a high-volume, multi-unit medical practice.
  • Knowledgeable in basic billing functions, basic clinical functions, administrative practices, and operational procedures in a medical setting.

COVID-19 Vaccine Policy: In accordance with the Centers for Medicare and Medicaid Services,  Peachtree Orthopaedic Surgery Centers requires that all employees be fully vaccinated against COVID-19, with exceptions only for those with an approved medical, disability, or religious exemptions. All exemption requests will be reviewed in a timely manner. All offers are contingent upon being fully vaccinated against COVID-19 and your vaccine status will be verified upon hire.

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. We are committed to making reasonable accommodations to enable individuals with disabilities to perform these functions. While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear. The employee may be required to be on their feet much of the day and may need to push, pull, or transport patients on stretchers and in wheelchairs. These duties can be stressful, particularly when dealing with injured individuals. There is potential exposure to anesthetic gases, hazardous chemicals, blood and body fluids, sharps, and cleaning solutions. The employee frequently is required to move all extremities within a full range of motion, as well as stoop and bend at 90 degrees. Specific vision abilities required by this job include close vision.

Peachtree Orthopedics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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