Clinical Case Manager
3 months ago
Under the supervision of the Director of Social Services, the Clinical Case Manager in consultation with the Social Services Assistant Director, works with diverse populations with multifaceted needs. Primary responsibilities include, but are not limited to, assisting clients in following through on established treatment plans, enhancing social functioning, and improving the client’s quality of life. The Clinical Case Manager serves as planner, advocate, broker, therapist, and record keeper for the client.
MAJOR DUTIES/ESSENTIAL FUNCTIONS
Essential and other important responsibilities and duties may include, but are not limited to the following:
· Respect, and accept, cultural diversity all of patients and staff, as well as integrate patients’ culture and values into interactions and work with patients.
· Initiates outreach to client population to educate clients on available social services assistance in order to increase patient compliance with medical treatment and social service case management plan.
· Utilizes strength-based, person-centered approach and motivational interviewing techniques to build rapport and engage clients into services to assist clients with addressing barriers to care.
· Develops a therapeutic working relationship with clients.
· Assesses clients for needs related to addictions, HIV/AIDS, mental illness, homelessness, domestic violence, pregnancy, family challenges, as well as other social determinants which impact health care.
· Assist clients to address social needs that impact their health care.
· Develops and maintains a person-centered case plan with the client to ensure services are responsive to individual client needs.
· Counsel and support clients to increase their compliance with medical and behavioral health treatment.
· Provides advocacy, referral, and linkage to community resources and support networks to address identified needs, including assisting with health insurance enrollment.
· Provides regular follow up to all clients to ensure successful linkage to, and utilization of, community resources or in-house services.
· Unitizes crisis intervention skills as crises occur.
· Coordinates with multi-disciplinary team at health center to share information regarding client’s status; provides problem solving with challenging patient situations.
· Accurately document all client encounters on appropriate social service forms; submits progress notes, encounter forms, etc. within established time frame.
· Assess for, and assist with insurance and other social services benefits as necessary.
· Provides counseling and psycho-educational groups as needed.
· Completes Psychosocial Assessments as necessary.
· Works with team and providers to complete Medical Summary Reports for benefits as necessary.
· Conducts mental status exams as necessary (based on licensure level)
· Provides brief therapy and solution focused therapy, as it relates to medical care and accessing services (based on licensure level).
· Participates in case conferencing as necessary.
· Train peers and health center staff as needed.
· Participate in Continuing Education to maintain license and professional standards.
· Abide by Code of Ethics for related discipline.
· Maintain professional relationship and appropriate boundaries with clients.
· Participates in professional development opportunities and regular supervision.
· Attends regular departmental, health center, agency meetings, activities, and events.
· Performs other duties as assigned.
MINIMUM QUALIFICATIONS
· Masters’ degree in social work or psychology required for this position.
· Active license to practice in the District of Columbia required (LGSW, LICSW, LGPC, or LPC)
· Two (2) years of post-Master’s experience.
· Four (4) years of working in a community health, medical, or social service setting.
· Case management experience required.
· Experience working with vulnerable and at-risk populations required.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES· Obtain SOAR certification within 90 days of hire.
· Strong oral and written communication skills required.
· Ability to type, and use electronic health records software program required.
· Knowledge of community resources a plus.
· FBI Fingerprinting and MPD local background check required for position.
· Good interpersonal skills required.
· Knowledge of social services, human behavior, psychopathology, and DSM.
· Work experience with a challenging population preferred.
· Must be a skillful interviewer, able to ask questions and effectively use interview skills to elicit needed information from clients.
· Must be a skillful listener, able to understand the meaning of client's statements.
· Must be a skillful observer, able to record the client's behavior and needs.
· Must be a skillful negotiator, able to reach definitive agreements with clients and service providers.
· Must be able to work well with interdisciplinary teams.
· Ability to prioritize and problem solve to maintain a case load.
· Strong organizational skills.
· Proficient in most products of Office 365 (Word, Excel, Power Point and Teams)
SUPERVISORY CONTROLSThis position reports directly to the Social Services Director.
GUIDELINES
The position abides by all rules and regulations set forth by applicable licensing and regulatory bodies and the UHC policies and procedures.
PERSONAL CONTACTS
The position requires contact with staff at all levels throughout the organization. There are also external organization relationships that may be part of the work of this individual.
PHYSICAL EFFORT AND WORKING CONDITIONS
Refer to ADA Checklist.
OTHER SIGNIFICANT FACTSThe incumbent must be able to balance the needs of diverse constituencies on a daily basis.
RISKS
The position involves everyday risk and discomforts, which require normal safety pre-cautions typical of such places as offices, meetings, training rooms, and other UHC health Care Sites. The work area is adequately lit, heated, and ventilated. All medical services shall be provided according to medically accepted community standards of care. The employee shall provide evidence of recent (within the past twelve (12) months) health assessment that includes a PPD and/or chest x-ray results, flu vaccination, and COVID-19 vaccination and booster.
The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
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