Cash Management Supervisor

5 days ago

Holyoke, United States PeoplesBank Full time
Job DescriptionJob Description

Welcome to PeoplesBank We are the largest mutually chartered bank in Western Mass and Northern Connecticut and a leader in green values, sustainable energy financing, and charitable giving. We operate in the best interest of our customers and strive to be an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as Best Place to Work and Best Local Bank. Come join our team of dedicated and innovative individuals and contribute to our dynamic, successful organization.

Summary: Provides superior level of customer service and support to bank and internal customers utilizing critical thinking and a team approach to problem resolution. The Cash Management Supervisor is the direct supervisor for the Cash Management Specialists and provides daily support/insight to the Cash Management department.

Essential Duties and Responsibilities include the following. Other duties may be assigned

  • Responsible for managing, training, evaluating, and scheduling work for a team of Cash Management Specialists
  • Daily support activities of Specialists customer implementations, monthly reporting, agreement generation, account opening and documentation archival.
  • Ensures team members maintain product and industry knowledge necessary for cash management and digital solutions.
  • Maintains all cash management support processes and procedures and ensures departmental compliance.
  • Communicates with and resolves problems for the bank’s corporate customers. Serves as an escalation point for issues identified by internal associates and external customers.
  • Ensures customer training is being conducted effectively and with appropriate detail for a complete and effective on-boarding experience.
  • Provides monitoring and ad hoc reporting of the following:
  • Completion of daily and monthly reports as needed.
  • Provides monthly Account Analysis processing.
  • Backup for CM Product and Risk Analyst for hardware and product inventory supplies
  • Assist in other Cash Management and Institutional Banking functions.
  • Completes all yearly compliance training and testing and complies with bank, federal, and state regulations.
  • Complies with Bank Policies and Procedures. Adheres to departmental and bank-wide service

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience: Bachelors’ Degree (B.A.) from four-year college or university; and five years related experience and/or training; or equivalent combination of education and experience.

Skills needed:

  • 1-3 years of management experience.
  • Knowledge of bank commercial deposit and cash management products.
  • Knowledge of bank operations.
  • Ability to multitask and use logic and deductive reasoning to resolve customer questions.
  • Ability to delegate responsibility to achieve departmental goals.
  • Strong communication, computer, and presentation skills.
  • Strong interpersonal skills. Strong managerial skills - Team oriented
  • Excellent knowledge and understanding of regulatory compliance necessary to perform job responsibilities.
  • Discretion and a dedication to protecting the financial privacy of clients, business partners, and employer.

Certifications, Licenses and/or registrations: Accredited ACH Professional certification is required

Computer Skills: Technical operating environments in order to install software and assist customers with technical issues. Strong computer and software application skills such as Microsoft Excel and Word.


Work Environment and Physical Demands: The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel.


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