Entry Level Technician at My Mobility Medics

3 weeks ago

Greenville, United States My Mobility Medics Full time
Job DescriptionJob Description

My Mobility Medics in Greenville, SC is looking for one entry level technician to join our 5 person strong team. We are located on 1310 Garlington Rd. Ste K. Our ideal candidate is a self-starter, ambitious, and engaged.

My Mobility Medics is a small growing business in Greenville, SC. We help people stay mobile and safe through rentals, sales, service, and maintenance of power wheelchairs, mobility scooters, hospital beds, power recliners, stair lifts, and ramps. We are a professional, customer-centric, and rewarding place to work. We aim to find dynamic people to assist clients in our showroom and at their homes. We work smart to ensure we deliver solutions for every customer, and excellent service is a top priority. The right person for the job will play a vital role in our team by learning the mobility equipment repair, rental, and sales industry and assisting clients to help them keep their independence and mobility.

Benefits

  • We offer many great benefits, including free early access to your pay through Homebase.

Responsibilities

·      Ask questions and determine the needs of the customer and equipment.

·     Interact with customers in the showroom, on the phone, and in their homes.

·      Answer phone calls and return phone calls to customers as needed.

·      Deliver Home Medical Equipment (HME) and supplies to customers' home and perform install/setup up tasks

·      Instruct customer on proper use of equipment

·      Evaluate malfunctioning/broken equipment and recommend a repair/solution. Document the repair and solution. If additional parts are needed beyond initial service call, document as needed.

·      Install new/repaired parts to restore equipment to proper safe, working order

·      Read and understand the service call requirements (e.g., Location, obstacles/challenges to install setup, payor information, etc.) prior to arrival 

·      Ensure home environment/space is safe for delivery, install and use of equipment

·      Obtain signature from customer on delivery/install paperwork

·      Pick up and remove equipment from customers’ residence if required. Generally, as part of the service call or rental purposes

·      Maintain service equipment in work vehicle in accordance to guidelines.

·      Comply with all federal, state and local laws, regulations and ordinances that apply to you and My Mobility Medics

·      All other duties as needed to assist customers and offer excellent customer service.

 Other Duties and Responsibilities:

·      Participate in continuing education/training in-services relative to products that My Mobility Medics rents, sells, delivers, and services.  Document as needed, written forms, CRM, Database, Rental Database.


Available shifts and compensation: We have available shifts all days of the week. Compensation is $12.00 - $18.00/hour.


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