Express Service Advisor

2 weeks ago

Frederick, United States Younger Auto Group Full time
Job DescriptionJob Description

Express Service Advisor - Younger Auto Group

Welcome to Younger Auto Group At our dealerships, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are of the highest quality and ideal for our customer's life needs. We are one of the premier auto groups in the area. From the moment you walk into our showroom, you'll know our commitment to our employees is second to none. Our Dealerships are interested in finding talented individuals that are looking for a rewarding and challenging career in the automotive industry. We have varied career opportunities, ranging from Sales to Service to Management. If you possess the unique ability to consistently provide outstanding Customer Service and a dedication to Excellence, please complete the online application.

The Express Service Advisor is the primary contact between the Service Department and Express Service customers. Primary goals are to provide outstanding customer service while maximizing the sales of ethically needed parts and labor. The Express Service Advisor reports to the Service Manager. Key responsibilities

• Present ethically needed services and related parts to customers

• Greet each customer immediately in a courteous manner

• Identify customer requests

• Present multipoint inspection results to customers

• Obtain customer signature on repair order • Conduct a detailed active delivery of each vehicle

• Follow-up with customers to ensure customer satisfaction

• Provide outstanding customer service in accordance with dealership policies

• Maintain current knowledge of Nissan vehicle service requirements, operations, warranties, campaigns, and in addition Technical Service Bulletins

• Maintain current knowledge of state and local laws and regulations related to automotive service and repair, including lemon laws

• Prepare a complete, accurate repair orders in accordance with dealership policies

• Excellent communication and customer relations skills

• Strong customer service focus

• Exceptional organizational and multi-tasking ability

Younger Rewards:

  • A competitive salary
  • A great working environment where you’ll be supported by a team of professionals
  • Medical, Dental & Vision Insurance
  • Health Ancillary Plans
  • Health Savings Account
  • Company-paid Life and AD&D
  • 401K Retirement Savings Plan
  • Vacation & Sick leave
  • Discounts on vehicle purchases

Younger Requirements:

  • Outstanding customer service skills
  • A positive attitude
  • Previous experience would be highly desirable for this position
  • Must be able to pass pre-hire screenings for background, drug, and driving

If you’re looking for a rewarding career using your outstanding customer service skills, apply today.

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