PM Front Desk Agent

1 month ago


Seattle, United States Element Tukwila Hotel Full time
Job DescriptionJob Description

Job Summary:

As a PM Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay. Your goal is to provide Level5 Hospitality and service for every guest


Duties/Responsibilities:

• Perform check-in and check-out tasks

• Operate the front desk according to standard operating procedures and with exceptional guest service

• Learn emergency procedures and how to respond accordingly

• Complete daily shift reports as required by the FOM

• Receive and confirm credit cards for validity and acceptability

• Welcome guest upon their arrival and assign rooms

• Take incoming calls, online and in-person room booking requests, and answer questions about guest's needs involving room rates, available rooms, amenities, and special requests

• Communicate with housekeeping to make sure guest rooms are ready

• Respond to any guest complaints in a timely and professional manner

• Create incident reports for guest injuries/issues when required

• Maintain a high standard of personal appearance and grooming, which includes compliance with the dress code policy

• Performs other related duties as required by MOD


Required Skills/Abilities:

• Proficient in Microsoft Office programs or similar software

• Level5 High Touch service

• Excellent communication and organizational skills

• Flexibility with shifts and scheduling (this is primarily a "PM Shift - 3pm to 11pm")

• Must be available on weekends and occasional holidays

• Must have reliable mode of transportation to and from work

• Must have stellar attendance and punctuality records


Education and Experience:

• High School diploma

• Prior experience as a Hotel Front Desk Agent preferred


Physical Requirements:

• Must be able to remain in a stationary position during shift.

• Must be able to access and navigate the facility.

• Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment.

• Work is routine and repetitive and may require strenuous physical exertion at times, including the ability to move objects weighing up to 50lbs.


PM SHIFT: 3pm - 11pm (primarily)
30-40 hours per week on average
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