Field Service Technician

2 months ago

McDonough, United States INAMAX powered by Ultra Full time
Job DescriptionJob DescriptionAbout US

INAMAX Powered by Ultra is a family of companies that bring innovative, entertaining

experiences to retail.

Ultra is a Class B Master License Holder and a provider of Coin Operated Amusement

Machines (COAM) to businesses throughout Georgia. Ultra is an exclusive provider of Titan, a

reloadable Player Card System that enhances the player experience and reduces friction for the

retailer.

INAMAX is a management consulting firm operating multiple gaming and retail companies

across several states. We offer retailers the expertise needed to add or improve current terminal

gaming operations, such as COAM, VLT, and VGT. We help our partners successfully manage

risk while adding a highly profitable revenue stream and leveraging underutilized space.

Positions Summary

We are looking for someone who will oversee client installs, repairs, and maintain gaming equipment. Field Service Technician & Collector is responsible is responsible for collecting and transporting monies, building relationships with customers and showing customers how to use equipment.

Key Responsibilities
  • Provide service and customer support during field visits or dispatches
  • Manage all on site installation, repair, maintenance, and test tasks
  • Diagnose errors or technical problems and determining proper solutions
  • Conduct routine equipment servicing out in the field
  • Document processes; completing job reports
  • Count large sums of money
  • Reconcile any discrepancies
  • Transport money from the locations and deposit into designated bank accounts
  • Operate vehicle in a safely manner and use field automation systems
  • Maintain equipment stock in the company vehicle
  • Cooperate with technical team and share information across the organization
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Build positive relationships with customers
  • Follow all company’s filed procedures and protocols
  • Other duties as assigned
Qualifications & Experience
  • High School Diploma or equivalent
  • Technical degree or certification preferred
  • 3+ years as a field service technician
  • Proven work experience as a field service technician
  • Must have a valid Georgia driver license and a clean driving record to drive a company vehicle before the start date in the position
  • Ability to troubleshoot, test, repair and service technical equipment
  • Possess the ability to use hand/portable tools
  • Familiarity with mobile tools and applications
  • Excellent time management skills
  • Mechanical and electrical skills
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Good communication and training skills
  • Must have weekend flexibility
Physical Requirements
  • Must be able to walk and stand for extended periods throughout the day
  • Must be able to climb stairs, ramps, and ladders, to crouch, crawl, kneel, and reach above/below shoulders
  • Must be able to frequently lift and/or move up to 250 pounds
Benefits
  • Company car and phone
  • Competitive base salary to commensurate with experience
  • merit increases and bonuses
  • Full benefits package (medical, dental, vision, etc.) with employer contribution
  • 401k with company match
  • PTO: up to 20 days + holidays

 

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