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Repair Technician

3 months ago

Sioux Falls, United States Careers Unlimited Full time
Job DescriptionJob Description

Job Description: The Repair Technician/Technical Support Specialist role will work to troubleshoot and analyze products with a variety of customers to determine returns, fixes, etc. This person will also perform inhouse service, evaluations, create cost estimates and complete repairs of products.

Responsibilities:

• Provide technical support to customers • Coordinate and perform repair, service and evaluation activities for both warranty and non-warranty products • Issue RMAs as required and ensure RMA database entries are accurate and current • Identify, record, and investigate customer complaints • Evaluate and improve on processes in support and service activities • Develop innovative solutions • Collect, record, and evaluate data • Identify, record, and investigate nonconformities • Assist in development of process documentation and work instructions for support and service • Maintain inventory control of repair components, service stock and tools • Recommend upgrades and modifications to improve system/product performance •

Qualifications: Requirements:

• Technical AS Degree/training or equivalent work experience (Preferred) HVAC, Security System, Fire Alarm, Building Controls knowledge (Preferred) • Thorough understanding of electronics principles and design • Proficient in Microsoft Office Suite • Detail-oriented and organized • Excellent verbal and written communication skills • Analytical, problem-solving, and critical-thinking skills • Teamwork and interpersonal communication skills • Mechanical aptitude and ability to understand wiring diagrams and schematics • Strong hand-eye coordination and proficiency in using tools like soldering equipment, troubleshooting tools, multimeters, earth ground tester, low voltage test light.

This company believes in a healthy employee culture and will put your career on the right track. Call us today for more information.



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