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Front Office Manager

3 months ago

Kodak, United States Courtyard at Exit 407 - Kodak Full time
Job DescriptionJob DescriptionWhat sort of CAREER have you always dreamt of having?  If you answered “one that makes me HAPPY, that showcases my EXTRAORDINARY work ethic, provides amazing opportunity for growth and SUCCESS” then you have found your calling  Our beautiful, brand new, Courtyard by Marriott at Exit 407 in Sevierville/Kodak, TN, wants YOU to join our team as our FRONT OFFICE MANAGER  We offer GREAT pay and GREAT benefits, such as our 401(k) program with employer match, PTO, Referral bonuses, GENEROUS company travel discounts, dental, vision, life insurance, FREE telehealth, and DAILY PAY through our partner ZayZoonResponsibilities
  • Manage and monitor activities of all employees in the Front Office department making sure the team adheres to standards of excellence.
  • Conduct employee training and development
  • Conduct applicant screening and initial interviews of guest services applicants.
  • Maintain a professional and high-quality service-oriented environment at all times.
  • Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
  • Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests.
  • Check accommodations, making sure any special requests are carried out.
  • Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
  • Greet guests upon arrival and ensure escort to accommodations if appropriate.
  • Track employee performance with upselling guest rooms.
  • Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
  • Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
  • Coordinate daily activities with hotel management team on a daily basis.
  • Other duties as assigned.
Required Skills
  • Experience using branded property management system of Marriott (Fosse)
  • 1-3 years of experience in hospitality required
  • Supervisory experience preferred
  • Customer service experience required
  • Attention to detail
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.