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Roofing Service Manager

2 months ago

Milwaukee, United States Simon Roofing Full time
Job DescriptionJob Description

Service Manager

Simon Roofing is a roofing industry leader with over 123 years in business with 66 locations throughout the USA. We specialize in roofing service, restorations, and replacements. We are now looking for employees with great work ethic and drive to join our organization at all levels.

At Simon Roofing we offer an established career path that will enable you to advance in compensation, responsibility, status, and authority to the degree that your abilities and desire allow.

Who you are:

As a Service Manager, you are responsible for service operations in our service branch.  This position will be required to manage safe productivity, inspect the job site safety, hire, develop, and to lead service crews to ensure timely, cost-effective service to our customers.  Running the safe operation of all service personnel while delivering acceptable gross margins within the branch. 

As Service Manager, leadership and communication are required to ensure team effectiveness between Service and other Simon Roofing divisions as well as directly responsible for growing the local sales volume of the branch. This is a working Service Manager position that works in the field when necessary and manages the service branch.

What you'll do:

  • Safety Policy and Procedure:  Service manager will ensure all service personnel receive training on Simon Safety Policies and Procedures and that all safety procedures are adhered to daily.  The service manager will ensure all safety equipment is available as required.
  • Supervision:  The service manager will provide the necessary supervision to all direct reports to provide the service and quality that is expected by an employee of Simon Roofing.
  • Customer Satisfaction:  The focus of our business is the customer and meeting or exceeding their expectations.  The service manager is responsible for delivering our value proposition and the overall satisfaction of our customer base within the assigned branch.  Response times, work order completion, and training should all focus on achieving this.
  • Work Order Completion:  The service manager will ensure that all service requests are completed in a timely, with the highest quality, and in a professional manner.  Included with this is the completing and submitting of all required service documentation for each service work order.
  • Service Response Times:  It is the responsibility of the service manager to ensure that the crews are scheduled daily to meet the response times dictated by our customer’s service requests.
  • Training:  Service manager is responsible for the training and development of the service employees within the assigned branch.  The service manager will identify training needs of the workforce and assist them in obtaining the necessary training. 
  • Sales Support:  The service manager will work closely with sales to increase the service sales in the branch. 
  • Self-Development:  with guidance from Regional Manager work to continual improvement through reading and managerial training.

What We Offer:

  • TOP OF INDUSTRY PAY…$26.00 to $32.00 per hour range, On Average our Service Managers make $85,000+ per year.
  • Health Insurance, Dental, Vision care benefits.
  • Three (3) annual bonus opportunities (safety bonus, performance & company bottom-line bonus)
  • Opportunity to learn, grow, and increase your earning potential.
  • 401K plan, with a discretionary match.
  • Paid time off
  • Free life insurance.
  • Lots of WORK and OT available.

What you'll need:

  • Minimum Three (3) + years of experience in the commercial roofing industry or related relevant construction experience
  • Basic knowledge of computers including Office and Adobe Acrobat
  • Must have the ability to calculate figures and be able to apply basic concepts of algebra and geometry
  • Valid driver's license and an acceptable driving record to be cleared to drive a company vehicle
  • High school diploma, or equivalent.
  • Ability to travel when local work is not available
  • Must be able to work weekends and holidays in emergency situations

Physical Working Conditions:

  • Must be able to lift to 50 pounds at a time on a regular basis throughout the day.
  • Must be able to frequently ascend/descend ladder up to 40 feet.
  • Must be able to remain in a stationary position for an extended period of time.
  • Constantly works in outdoor weather conditions.
  • Must be able to work in varied extreme weather condition (extreme hot and extreme cold weather).
  • Load and unload material and equipment from variant heights.
  • Load material and equipment from vehicles on and off the roof.
  • Lift heavy objects by hand or with a host and clean work area.
  • Shovel loose materials such as gravel, sand metal snow, or dirt.


Simon Roofing is an Equal Opportunity Employer and does not discriminate against any applicant on race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by the Federal or State law or local ordinance.

Note: The statements herein are intended to describe the general nature and levels of work performed by employees, but are not a complete list of responsibilities, duties, and skills required of the personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

FL License Number: CCC048202

I certify the information I have provided in this Employment Application is true and complete to the best of my knowledge. I understand that, if hired, discovery of any false information provided or any relevant information omitted (no matter when discovered) may result in the immediate termination of my employment. I authorize Simon Roofing and Sheet Metal Corp. (the "Company") to make whatever inquiries it deems necessary or appropriate of any person or organization to verify any of the information I have provided in this application and to determine my qualifications and abilities. I hereby release the Company from any and all claims or action or causes of action arising out of the Company's lawful inquiries and/or its determination of my qualifications and abilities.

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