KidStrong Assistant Center Director

3 weeks ago

Lake Forest, United States KidStrong CA Full time
Job DescriptionJob DescriptionWHAT IS KIDSTRONG?
At KidStrong, we help parents build stronger, smarter, more athletic kids. KidStrong is a milestone-accelerator for kids walking through 11 years old. We help parents discover their childs superpowers and build future-ready kids who are confident in making friends, run the playground, and raise their hand high in the classroom. In other words kids who will win in life

KidStrong Lake Forest is rapidly growing and we're looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids and make an impact on their lives.

The goal of an Assistant Center Director is to provide leadership to the center in coordination with the Center Director
  • Assist Center Director in properly managing and exceeding all KidStrong sales and student goals.
  • Assist in coordinating ongoing sales drivers (studio events, outreach, lead management)
  • Assist in meeting performance metrics (KPIs), trial closing %, call volume, trials booked, class utilization % and attrition %
  • Assist it overseeing the sales process and systems including all billing and student base, cancels, declines, chargebacks, freezes, transfer, make-ups, academies and private parties. (if applicable)
  • Compliance and adherence to KS Business Policies for daily center operations
  • Assist in recruiting and on-boarding all new KS Front desk employees (if applicable)
  • Model all center activities through self-involvement (leading by example)
  • Ensure KS branding through consistency and continuity in all actions
  • Provide positive customer service and effectively handle customer concerns.
  • Be in center a minimum of 3 evenings per week (as coach or manager), 1 morning per week (as coach or manager), and a minimum of 1 day per weekend. Coordinate with Center Director as to not always be working the same shifts.
  • Coach a minimum of 3-5 classes per week
    • REQUIRED: you will be the point of contact/fill-in in the event an emergency coach or substitute is needed
  • Assist in required daily center reporting and checklists
  • Assist with Inventory
  • Participate in required weekly and monthly meetings
Job Qualifications

  • Have a passion for working with children
  • Complete and pass Presale Training online learning
  • Be able to work with KidStrong supported learning apps, sales tools and membership database
  • Be positive, motivating and possess effective interpersonal communication skills
  • Hold current CPR certification and complete a background check
  • Prior experience working with children ages 1-11 is preferred (coaching, teaching, etc)

Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


POTENTIAL JOB HOURS (20-30 hours per week):


  • Monday: 3:30p-7:30p
  • Wednesday: 8:30a-10:30a/4:45p-7:45p
  • Thursday: 9:45a-11:30a/3:45p-6:45p
  • Saturday: 8:45a-12:30p
  • Sunday: 9:45a-1:15p
  • Additional hours available for weekend events/remote work (phones)


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