![Julia Johnson - State Farm Agent](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
1 month ago
Julia Johnson State Farm Agent in Federal Way, WA is looking for a bilingual fluent English/Spanish speaker to immediately fill a position of Customer Service Representative. The chosen candidate must be driven, have great communications skills (oral and written) and must be looking for a career and not just a job.
There is no insurance experience required for this job, but the right candidate must be ready to learn, work hard, be a team player with the commitment to our customers and our business growth. The ideal candidate must have a customer service background who thrives in a fast-paced working environment, have the ability to cross-sell, be a multi-tasker, be detail oriented and have experience dealing with a diverse demographic group.
To successfully perform all duties under this position, the candidate must obtain the Washington State Property and Casualty Insurance License within the first 30 days from employment - the chosen candidate must expect to study and prepare to pass the exam.
Responsibilities and Duties:
- Policy and account maintenance activities: Provide prompt, accurate, and a remarkable customer service experience to our customers. Handle insurance policy change requests, process coverage changes, answer basic claims related questions, and accurately respond to premium changes and billing accounts inquiries.
- Inside-sales activities:
- Make outbound calls to our existing customers and set up sales appointments for Sales Team and Agent
- Make outbound calls to our existing customers identifying additional sales opportunities and picking up leads by cross selling to our existing customers
- Identify needs for insurance and financial services in your daily interactions with our customers following our sales processes
Must be bilingual English/Spanish, with high verbal and writing communication skills in both languages.
Must be ready to study and pass the exam to obtain the required Washington Property and Casualty Insurance License within first 30 days of employment.
Must have strong organizational skills, time management skills and be detailed oriented.
Must have enthusiasm to learn, apply and implement successfully
Must have the willingness to further your professional development through coaching and mentorship
Be a self-starter and have the ability to work independently as part of a team
Be confident using Windows based softwares such as Microsoft Office and Outlook and have the ability to quickly learn other proprietary softwares used in our daily operations.
Benefits
- Hourly pay plus monthly individual performance incentives
- Participation in Team performance bonuses thru the year
- Year-end performance bonus
- Paid holidays
- Paid time off
- Paid time while in training
- Professional License class cost and state license fee reimbursement
- Health, Dental, Vision, Life insurance
- Safe Harbor 401(k)
- Valuable professional development
- Opportunity to grow and be promoted as part of the Licensed Sales Team
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