Insurance Customer Service Rep

3 weeks ago

Beaver Falls, United States Allstate The Dougherty Agency Full time $40,000
Job DescriptionJob Description

Are you looking for a career-not just a job? A career where you can use your outstanding customer service skills and abilities to build a great future for yourself?

Are you that special person who can be friendly and helpful to customers, are driven to become an expert at your job and yet firm enough to stand your ground and be gently demanding in order to get things done?

If this sounds like you, then you may be just the person we are looking for and the following statements are likely true:

You thrive at a fast pace and enjoy being where the action is. Youre at your best when you are balancing multiple tasks while always having a stack of work that you can dive into as soon as time permits.

You naturally pick up your pace and increase your focus during peak periods. When the pace slows you transition quickly to resolving pending issues and getting ahead of the next busy period.

You establish rapport with people quickly; you take the time to understand them and their needs and truly enjoy being of service. However, you will also stand your ground and appropriately push back on unreasonable demands.

You are professional. You take pride in learning your positions and work requirements to an expert level and you enjoy being counted on to know your stuff and solve problems for others.

If you dont know how to solve a problem, you find the answer and are sure to learn so you can handle the issue better in the future.

You learn new systems and products quickly. You are not afraid to push the buttons on a program to see what happens. For you, the best learning occurs when you are hands-on and dealing with real work.

You are good at explaining things to people in relatable ways. When you know your stuff you want to be asked because you enjoy helping people understand things that are sometimes complicated.

You are organized and pay attention to details-it is natural for you; you keep good records and make lists for follow-ups. You keep your systems updated and maintain files in the best possible manner.

Is this you? Then you are probably just the person we are looking for


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Retirement Plan


Responsibilities
  • Process customer policy change requests.
  • Take premium payments from customers.
  • Ask each customer for referrals and explain our referral program.
  • Treat each customer contact as a cross and up-sell opportunity including financial products.
  • Return all phone messages promptly.
  • Provide exceptional customer service.
  • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.

Requirements
  • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
  • Possess an upbeat, positive and enthusiastic attitude.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Excellent Communication/interpersonal skills.
  • A Property & Casualty license is preferred but will train good individual.
  • Great Customer Service Skills.
  • Problem-Solving Capabilities.
  • Works well with other employees and is a team player with a positive attitude.
  • Strong communication skills, both oral and written.
  • Bilingual, fluent in both English and Spanish is beneficial.
  • PA property and casualty License

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