Guest Experience Associate
2 weeks ago
Job Description –Guest Experience Associate
Tee 18 Golf’s Guest Experience Associate are responsible for supporting and sustaining our culture while driving business results. As a Guest Experience Associate you have the opportunity to make a real impact on your Tee 18 Golf, your team and your community. If you are passionate about people, sports and thrive in a performance-driven culture, we want you on our team
We’re looking for someone who:
- Is friendly and genuinely cares about the happiness of others
- Takes accountability for their actions and takes pride in their work
- Has a can-do attitude and asks “what else can I do?”
- Is a good teammate who provides—and values—honest feedback
- Likes to make hard work fun
- Has a passion for making great guest experiences
Interested? Check out the responsibilities and requirements below and then fill out an application
Primary responsibilities of the Guest Experience Associate position include:
- Performs daily operations including working well with Tee 18 Golf team members, taking, preparing and delivering guest food & beverage orders, and cleaning and maintenance of Tee 18 Golf equipment and facilities.
- Effectively complies with all processes and procedures to ensure operational excellence.
- Ensures food safety practices that comply with federal, state, and local regulations.
- Strives to meet Tee 18 Golf weekly sales goals, service times, and guest experience goals.
- Perform weekly & quarterly business reviews with the Assist Managers and uses the data & feedback to implement sustainable growth & success measures.
- Maintains current and accurate data in corporate systems to include Point of Sale, Scheduling, Time & Attendance, Open & Close Checklists, Corporate & Small Group Event checklist.
- Ensure quality and a 5-Star Guest experience every time.
- Complies with scheduling requests covering the necessary shifts across hours of operations and guest demand.
- Fill in where necessary should the needs of the business require.
- Lead and model Tee 18 Golf’s cultural beliefs creating employer of choice experiences to ensure team members feel valued, appreciated, and set up for success.
Job Requirements include:
- 2+ years of restaurant shift management experience
- 2+ years of restaurant server and / or production experience
- Must be available to work weekends, especially during Winter months given the demand & seasonal nature of this business
- High School Diploma or equivalent
- Valid driver’s license
- Be at least 21 years of age
- Must be able to stand for long periods of time (10 hours) on any given day
- Need to be able to lift minimum 50 pounds
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