Service Director

1 week ago

Waynesboro, United States Paul Thigpen Ford of Waynesboro Full time
Job DescriptionJob Description

Paul Thigpen Ford of Waynesboro is seeking an experienced Service Director

Pay is dependent on Experience

Position is based in Waynesboro, GA

 

BENEFITS

  • We provide a positive, professional work environment with the best training in the industry.
  • We believe in employee development through training and advancement from within.
  • Our team members enjoy terrific benefits which include:
  • Competitive pay plan
  •  Company provided training and education.
  • A fun fast-paced environment 
  • Work Location: One location  
  • Bonus pay Commission pay
  • Health, Dental, Vision insurance

RESPONSIBILITIES 

  • Assist customers in servicing, repairing and explaining each service needed

  • Understanding customers' requirements and concerns; matching requirements and concerns to various service options

  • Make the customer comfortable with the service being performed and keeping the customer informed and updated throughout the service of their vehicle

  • Staying updated on new products, features, accessories and attending product training as required

  • Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction

  • Hire and supervise all service department personnel, as well as monitor their performance in servicing customers

  • Create goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.

  • Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

REQUIREMENTS

  • A minimum of 3 years of experience as a service manager

  • Strong focus on providing excellent customer service

  • High school diploma or higher education

  • Clean driving record & valid driver's license

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