Support Services Technologist

1 month ago

Jefferson City, United States Lincoln University of Missouri Full time
Job DescriptionJob Description

Purpose:

The Support Services Technologist provides a wide range of in-depth support activities to ensure the proper configurations, functionality, and on-going maintenance of technology devices.

Essential Job Functions:

  • Research, diagnose, and resolve software and hardware related issues related to the usability and/or function of devices, this includes but is not limited to malfunctions associated with the internal components of devices.
  • Assist in the development, maintenance, and distribution of complex software images.
  • Use problem solving skills to implement temporary and/or permanent solutions for reported or assumed client issues with the goal of restoring client functionality as soon as possible.
  • Frequently provided accurate and timely updates of documented requests using the ITS service desk ticketing system.

Additional Duties and Responsibilities:

  1. Support Services Technologists may be expected to assist Helpdesk staff to provide coverage and/or additional support when needed and/or required.
  2. Provide additional support to higher-tiered staff when needed and/or required.

Qualifications:

  • High school diploma or GED.
  • Preferred bachelor's degree, credit hour equivalent, coursework, training, and/or professional development in or related to computer information systems, networking, and customer relationship management.
  • Preferred 3-5 years of previous experience assisting customers, clients, and/or end-users with technology issues.
  • Preferred advanced knowledge of computer hardware, software programs, and network related troubleshooting.
  • Experience researching, diagnosing, explaining, and resolving technology issues.

Knowledge, Skills, Abilities, and Personal Characteristics:

  1. Intermediate knowledge of all University supported operating systems.
  2. Ability to understand clients' technical needs and requirements, while being able to develop and implement solutions.
  3. Ability to identify and resolve various software issues.
  4. Ability to respond to changing schedules and priorities.
  5. Excellent oral and written communication skills, emphasizing the ability to communicate with people at all technical levels, possess strong interpersonal skills and superior organizational skills.
  6. Must have excellent customer service skills and be willing to provide support after normal business hours as needed or required.
  7. Ability to properly manage time and workloads in an environment that is persistent with diversions, distractions, and interruptions to provide a consistent high-level of service.

Certifications, Licenses, Registrations:

No certifications, Licenses, or professional affiliations are required.

Desirable: CompTIA A+, ITF+, Core 1 and/or Core 2 certification.

Physical Demands:

  1. Primarily in-field work.
  2. Intermediate periods of sitting at a desk and working on a computer.
  3. Ability to lift and carry 25 lbs. or more.
  4. Normal physical agility, which includes the ability to maneuver the body while in place.
  5. Normal physical strength to handle routine office materials and tools.
  6. Normal dexterity of hands and fingers; Normal endurance.
  7. Normal coordination, including hand-eye, hand-foot.

This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Lincoln University. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.

  • Residential Intensive Community Support Supervisor

    1 week ago

    Jefferson City, United States NEW HORIZONS COMMUNITY SUPPORT SERVICES Full time

    New Horizons Community Support Services, Inc. has an established reputation for excellence in serving adults with behavioral health diagnoses for over 40 years and is certified by the Missouri Department of Mental Health and accredited by CARF. New Horizons Serves a diverse body of people. A variety of perspectives in our workforce allows us to create a...

  • Travel Echo Technologist

    1 week ago

    Bullhead City, United States Healthcare Support Full time

    Healthcare Support is seeking a travel Echo Technologist for a travel job in Bullhead City, Arizona.Job Description & RequirementsSpecialty: Echo TechnologistDiscipline: Allied Health ProfessionalStart Date: 06/17/2024Duration: 13 weeks36 hours per weekShift: 12 hours, daysEmployment Type: Travel#344994About Healthcare SupportHealthCare Support has developed...

  • Travel CVOR Technologist

    19 hours ago

    Bay City, United States Healthcare Support Full time

    Healthcare Support is seeking a travel CVOR Technologist for a travel job in Bay City, Michigan.Job Description & RequirementsSpecialty: CVOR TechnologistDiscipline: Allied Health ProfessionalStart Date: 06/17/2024Duration: 13 weeks38 hours per weekShift: 8 hours, daysEmployment Type: TravelMust be certified and have CVOR exp. REF ID# 334850About Healthcare...

  • Travel Echo Technologist

    2 weeks ago

    Sioux City, United States HealthCare Support Full time

    Healthcare Support is seeking a travel Echo Technologist for a travel job in Sioux City, Iowa. Job Description & Requirements Specialty: Echo TechnologistDiscipline: Allied Health ProfessionalStart Date: 05/27/2024Duration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelPerks: Days: 8 hr shifts - 40 hrs/week Days: 8 hr shifts - 40...

  • Travel Echo Technologist

    1 week ago

    Sioux City, United States Healthcare Support Full time

    Healthcare Support is seeking a travel Echo Technologist for a travel job in Sioux City, Iowa.Job Description & RequirementsSpecialty: Echo TechnologistDiscipline: Allied Health ProfessionalStart Date: 05/27/2024Duration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelPerks: Days: 8 hr shifts - 40 hrs/week Days: 8 hr shifts - 40...

  • Travel Echo Technologist

    19 hours ago

    Sioux City, United States Healthcare Support Full time

    Healthcare Support is seeking a travel Echo Technologist for a travel job in Sioux City, Iowa.Job Description & RequirementsSpecialty: Echo TechnologistDiscipline: Allied Health ProfessionalStart Date: 07/02/2024Duration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelPerks: Days: 8 hr shifts - 40 hrs/week Days: 8 hr shifts - 40...

  • Travel Certified Surgical Technologist

    1 week ago

    Illinois City, United States HealthCare Support Full time

    Healthcare Support is seeking a travel Certified Surgical Technologist for a travel job in Dyer, Illinois. Job Description & Requirements Specialty: Certified Surgical TechnologistDiscipline: Allied Health ProfessionalStart Date: 06/10/2024Duration: 13 weeks40 hours per weekShift: 8 hours, nightsEmployment Type: Travel About Healthcare Support HealthCare...

  • Travel MRI Technologist

    7 days ago

    Kansas City, United States HealthCare Support Full time

    Healthcare Support is seeking a travel MRI Technologist for a travel job in Kansas City, Kansas. Job Description & Requirements Specialty: MRI Technologist Discipline: Allied Health Professional Start Date: 06/03/2024 Duration: 14 weeks 36 hours per week Shift: 12 hours, days Employment Type: Travel Perks: 6:30am - 7pm, Friday, Saturday, Sunday. No on call,...

  • Travel MRI Technologist

    9 hours ago

    Kansas City, KS, United States Healthcare Support Full time

    Healthcare Support is seeking a travel MRI Technologist for a travel job in Kansas City, Kansas. Job Description & Requirements Specialty: MRI Technologist Discipline: Allied Health Professional Start Date: 06/17/2024 Duration: 11 weeks 36 hours per week Shift: 12 hours, days Employment Type: Travel 7am-7pm License /Certification: ARRT MRI; BLS Experience...

  • Travel MRI Technologist

    1 week ago

    Lake Havasu City, United States HealthCare Support Full time

    Healthcare Support is seeking a travel MRI Technologist for a travel job in Lake Havasu City, Arizona. Job Description & Requirements Specialty: MRI Technologist Discipline: Allied Health Professional Start Date: 06/03/2024 Duration: 13 weeks 40 hours per week Shift: 10 hours, days Employment Type: Travel Must have 2+ years experience in MRI, ARRT MR...

  • Travel MRI Technologist

    1 week ago

    Lake Havasu City, United States HealthCare Support Full time

    Healthcare Support is seeking a travel MRI Technologist for a travel job in Lake Havasu City, Arizona. Job Description & Requirements Specialty: MRI Technologist Discipline: Allied Health Professional Start Date: 06/03/2024 Duration: 13 weeks 40 hours per week Shift: 10 hours, days Employment Type: Travel Must have 2+ years experience in MRI, ARRT MR...

  • Travel Echo Technologist

    1 week ago

    Bullhead City, AZ, United States Healthcare Support Full time

    Healthcare Support is seeking a travel Echo Technologist for a travel job in Bullhead City, Arizona. Job Description & Requirements Specialty: Echo Technologist Discipline: Allied Health Professional Start Date: 06/17/2024 Duration: 13 weeks 36 hours per week Shift: 12 hours, days Employment Type: Travel #344994 About Healthcare Support HealthCare Support...

  • Travel MRI Technologist

    1 day ago

    Kansas City, KS, United States Healthcare Support Full time

    Healthcare Support is seeking a travel MRI Technologist for a travel job in Kansas City, Kansas.Job Description & RequirementsSpecialty: MRI TechnologistDiscipline: Allied Health ProfessionalStart Date: 06/17/2024Duration: 11 weeks36 hours per weekShift: 12 hours, daysEmployment Type: Travel7am-7pm License /Certification: ARRT MRI; BLS Experience Required:...

  • Travel CVOR Technologist

    2 days ago

    Bay City, MI, United States Healthcare Support Full time

    Healthcare Support is seeking a travel CVOR Technologist for a travel job in Bay City, Michigan. Job Description & Requirements Specialty: CVOR Technologist Discipline: Allied Health Professional Start Date: 06/17/2024 Duration: 13 weeks 38 hours per week Shift: 8 hours, days Employment Type: Travel Must be certified and have CVOR exp. REF ID# 334850 About...

  • Travel MRI Technologist

    7 days ago

    Salt Lake City, United States HealthCare Support Full time

    Healthcare Support is seeking a travel MRI Technologist for a travel job in Murray, Utah. Job Description & Requirements Specialty: MRI Technologist Discipline: Allied Health Professional Start Date: 06/10/2024 Duration: 13 weeks 40 hours per week Shift: 10 hours, days, evenings Employment Type: Travel Perks: 4 X 10's Rotating shifts, start times 630am,...

  • Travel Echo Technologist

    1 week ago

    Sioux City, IA, United States Healthcare Support Full time

    Healthcare Support is seeking a travel Echo Technologist for a travel job in Sioux City, Iowa. Job Description & Requirements Specialty: Echo Technologist Discipline: Allied Health Professional Start Date: 07/02/2024 Duration: 13 weeks 40 hours per week Shift: 8 hours, days Employment Type: Travel Perks: Days: 8 hr shifts - 40 hrs/week Days: 8 hr shifts - 40...

  • Travel Echo Technologist

    4 days ago

    Bullhead City, AZ, United States Healthcare Support Full time

    Healthcare Support is seeking a travel Echo Technologist for a travel job in Bullhead City, Arizona. Job Description & Requirements Specialty: Echo TechnologistDiscipline: Allied Health ProfessionalStart Date: 06/17/2024Duration: 13 weeks36 hours per weekShift: 12 hours, daysEmployment Type: Travel About Healthcare Support HealthCare Support has developed a...

  • Travel Echo Technologist

    2 weeks ago

    Bullhead City, AZ, United States Healthcare Support Full time

    Healthcare Support is seeking a travel Echo Technologist for a travel job in Bullhead City, Arizona.Job Description & RequirementsSpecialty: Echo TechnologistDiscipline: Allied Health ProfessionalStart Date: 06/17/2024Duration: 13 weeks36 hours per weekShift: 12 hours, daysEmployment Type: Travel#344994About Healthcare SupportHealthCare Support has developed...

  • Travel CVOR Technologist

    2 days ago

    Bay City, MI, United States Healthcare Support Full time

    Healthcare Support is seeking a travel CVOR Technologist for a travel job in Bay City, Michigan. Job Description & Requirements Specialty: CVOR TechnologistDiscipline: Allied Health ProfessionalStart Date: 06/17/2024Duration: 13 weeks38 hours per weekShift: 8 hours, daysEmployment Type: TravelMust be certified and have CVOR exp. REF ID# 334850 About...

  • Travel CVOR Technologist

    3 days ago

    Bay City, MI, United States Healthcare Support Full time

    Healthcare Support is seeking a travel CVOR Technologist for a travel job in Bay City, Michigan.Job Description & RequirementsSpecialty: CVOR TechnologistDiscipline: Allied Health ProfessionalStart Date: 06/17/2024Duration: 13 weeks38 hours per weekShift: 8 hours, daysEmployment Type: TravelMust be certified and have CVOR exp. REF ID# 334850About Healthcare...