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Automotive Service writer

3 months ago

Trenton, United States Dave Muller Automotive & Trailer Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Employee discounts
  • Free food & snacks
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

Job description


Put your natural knack for pleasing people to work If you can make customers feel welcome and confident that their needs are being met, then our shop may be your next career home. We need more than a service advisor; we need an expert in the art and science of customer service-someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs. We are an upbeat and high-speed group with great customers in a great area and even better facility. We prefer at least 2 years experience as a service advisor or service manager in the industry. A working knowledge of Mitchell1 POS system is a plus, as is some technical automotive knowledge.

-Competitive pay structure

-Full time

-Paid holidays

-Paid vacation

-No weekends

Job Responsibilities:

-Answering phones

-Scheduling jobs

-Calling customers to advise work needed & give status updates

-Using Mitchell1 to create estimates & repair orders (We will train you)

-Sales skills

-Help manage workflow with shop foreman

-Candidate must have great communication skills as well as great customer relation skills

-Keeping the office organized & clean

Communication Skills Include:

-Demonstration of proper telephone skills, identify and document customer concern(s)/request(s)

- Parts Ordering

-Provide & explain estimates

-Identify & prioritize vehicle needs

-Communicate the value of related & additional sales through explaining product/services benefits

-Overcome objections

We are open Monday-Friday 8:00am-5:00pm

Check us out online at www.mullerautomotive.com

Job Type: Full-time

Benefits:

  • Health insurance
  • Paid time off
  • Professional development assistance
  • Retirement plan
Schedule:

  • Monday to Friday
Supplemental pay types:

  • Bonus pay
License/Certification:

  • Driver's License (Preferred)
Work Location:

  • One location
Work Remotely:

  • No
Work Location: In person