Patient Advocate

Patient Advocate – Full Time

Location:

Goodwin Community Health, Somersworth, NH

Job Status: Full-Time, Hourly (Non-Exempt)
Hours: Monday – Friday, 8:00 AM – 5:00 PM
Salary: Starting at $19.00 per hour

Join Our Team as a Patient Advocate

Are you passionate about helping others? As a Patient Advocate at Greater Seacoast Community Health, you’ll be the welcoming face that assists patients and visitors, ensuring they have a seamless and positive experience. You'll be part of a supportive, multidisciplinary team dedicated to meeting the needs of the whole person.

Why you’ll Love Working with Us:

Meaningful Impact: Your work will directly contribute to improving patients' lives.

Supportive Environment: Collaborate with medical, dental, and behavioral health professionals.

Inclusive Culture: Embrace a diverse and welcoming workplace.

Key Responsibilities:

Greet patients and visitors with a friendly, professional demeanor.

Explain services, eligibility guidelines, and sliding fee scale options.

Educate patients on deposit requirements, balances, and set up payment plans.

Collect deposits and co-payments, providing receipts and reconciling payments.

Verify demographic information and complete required paperwork.

Update annual registration paperwork and financial determination applications.

Verify insurance eligibility and collect insurance cards.

Refer uninsured patients to the Outreach & Enrollment department.

Identify and connect patients needing further case management to appropriate services.

Work collaboratively with department teams to ensure efficient front office operations.

Schedule appointments accurately and appropriately.

Qualifications:

High School Diploma or equivalent.

Strong customer service experience.

Commitment to being an effective professional team player.

Ability to manage multiple priorities with attention to detail.

Maintain confidentiality and privacy under all circumstances.

Ideal Candidate Will Also Have:

Ability to work harmoniously with coworkers and patients.

Experience working with diverse and vulnerable populations.

Excellent communication and listening skills.

Strong organizational skills.

Compassionate and nonjudgmental attitude.

Benefits

All regularly scheduled employees working at least 32 hours per week are eligible to receive full benefits; those working 24-31 hours per week will receive prorated benefits. Our comprehensive benefits package includes:

Medical and dental insurance with an agency subsidy. One of the health insurance plans offered has a no-premium option for employee-only coverage.

Earned time (15 days in your first year, 20 days in your second year, pro-rated by FTE). This includes paid sick, vacation and personal time

Seven (7) paid holidays

Employer-paid group term life insurance and short-term disability coverage.

A 401(k) plan with an employer match. (This benefit is available to all regularly scheduled employees, regardless of hours worked per week.)

Additional benefits available (not subsidized by employer): vision insurance, long-term disability coverage, Flexible Spending Account, access to local discounts..

About Us:

Greater Seacoast Community Health is a network of community health centers providing primary care, pediatrics, dental care, prenatal care, behavioral health counseling, substance use disorder treatment, mobile health services, the WIC nutrition program, social work services, a pharmacy, parenting classes, playgroups, and home visiting. The network includes two health centers - Families First Health and Support Center in Portsmouth and Goodwin Community Health in Somersworth - as well as The Family Center, the Strafford County Public Health Network, the Mobile Health Program, Goodwin Pharmacy and the WIC Nutrition Program.

Our mission is to deliver innovative, compassionate, integrated health services and support that are accessible to all in our community, regardless of ability to pay. We believe everyone should be empowered to maximize their health and well-being. We strive to make our array of programs and health services integrated, high-quality, affordable, recovery-friendly, trauma-informed, inclusive and easy to access. As not-for-profit community health centers and family resource centers serving the Greater Seacoast region of New Hampshire and southern Maine, our services are for everyone — infants to seniors, single people and families, insured or uninsured, all income levels. We are recognized as a Patient-Centered Medical Home and a Family Resource Center of Quality.

Greater Seacoast Community Health is an Equal Opportunity Employer and considers all applicants without regard to race, color, gender, age, religion, sexual orientation, national origin, disability, veteran status, or any other classification protected by state, federal, or local law. Qualified veterans are encouraged to apply.

Learn more at GetCommunityHealth.org.