Pick-up and Delivery Coordinator

POSITION DESCRIPTION

Position Overview:

The Pick-up and Delivery (PDEL) Driver Coordinator plays a crucial role in managing the logistics and coordination of loaner vehicles and delivery services for our customers. They will be responsible for contacting individuals for PDEL offers, dispatching drivers for deliveries, and efficiently managing the loaner vehicle process.

KEY RESPONSIBILITIES

1. PDEL Offer Management:
   1. Contact individuals who qualify for PDEL services based on predefined criteria.
   2. Communicate offers clearly, outlining pick-up and delivery details to customers.
2. Driver Dispatch:
   1. Coordinate and dispatch drivers for pick-up and delivery services according to scheduled appointments.
   2. Monitor driver progress and ensure timely completion of deliveries.
3. Loaner Vehicle Coordination:
   1. Manage the scheduling of loaner vehicles based on customer needs and availability.
   2. Coordinate the pick-up and drop-off of loaner vehicles with customers and internal teams.
4. Process Management:
   1. Develop and maintain efficient processes for loaner vehicle management and PDEL services.
   2. Ensure compliance with company policies and procedures throughout the coordination process.
5. Customer Interaction:
   1. Serve as a point of contact for customers regarding PDEL services and loaner vehicle arrangements.
   2. Address customer inquiries, concerns, and requests professionally and promptly.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Clean and Valid Driver’s License
• Clear driving record
• At least 21 years of age
• Ability to follow instructions
• Positive attitude
• Good customer service skills
• Strong organizational skills and attention to detail.
• Professional appearance and demeanor at all times.
• Ability to work 5 days a week, Monday to Friday, with occasional Saturdays.
• Willing to submit to a pre-employment background check and drug screen

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Repetitive motion tasks such as typing on a keyboard.
• Multitasking.
• Standing and Walking.
• Fine Motor Skills.
• Focus and Attention.
• Adaptability.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Dealership facilities and outdoor spaces
• Interaction with customers and dealership staff
• Fast-paced atmosphere and adherence to safety protocols
• Collaboration with team members
• Physical demands and focus on customer service.