Express Service Advisor
2 weeks ago
Express Service Advisor
Dean Honda, Pleasant Hills
Dean Honda is searching for a professional Express Service Advisor who can provide customers with an exceptional experience when they bring their vehicle in for service. This is a customer-facing position, so we’re looking for someone who is comfortable interfacing with the public and has a welcoming personality We are willing to train the right person. This is an opportunity to build a great career without a college degree or secondary education in automotive training.
Read below for more details about the position.
Responsibilities include:
- Create repair orders with all necessary vehicle and customer information.
- Maintain detailed documentation of work being performed on customer vehicles.
- Communicate with fellow employees (parts personnel, technicians, etc.) to effectively manage the service process.
- Clearly communicate to the customer the multi-point inspection results and make appropriate/necessary recommendations to the customer.
- Provide an exceptional customer experience to ALL customers of Dean Honda by keeping customers updated on repair timelines and explanation of repairs.
- Abide by Pennsylvania and Honda service and repair standards.
Certifications/requirements:
- Excellent work ethic, positive attitude and dependability.
- Experience at a dealership and/or independent repair facility preferred, but not required. We are willing to train the right person
- Basic computer skills - ability to navigate various websites and software programs.
- Fluent typing skills.
- Organizational skills with the ability to multi-task.
- Attention to details (i.e. following up with customers and maintaining work order timelines).
- Valid driver's license and responsible driving record.
- Ability to pass a pre-employment background check and drug screen.
Earning potential: Compensation is structured as a base salary + commission
Benefits:
- Medical, vision, and dental (available after 60-day probation period)
- Additional voluntary benefits
- 401K retirement program with percentage match (available after 90-day probation period)
- Paid time off (after 90-day probation period)
- Employee discounts on vehicles, service and parts
All qualified applicants are encouraged to apply. Dean Honda is an equal opportunity employer.
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