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Convention Services Manager

3 months ago

Wheeling, United States VH Maliha Wheeling Inc Full time
Job DescriptionJob DescriptionDescription:

Purpose for the Position: The Convention Services Manager is responsible for attainment of assigned convention/event goals tied to the overall performance of the hotel. The individual will be responsible for effectively servicing clients/groups and maintaining the contracted food and beverage minimum. The Convention Services Manager will work in conjunction with the Director of Sales or Director of Catering/Convention Services to achieve the hotel’s revenue, meeting planner satisfaction scores, and food and beverage goals for one or more assigned properties.



Essential Responsibilities:

• Effectively attain assigned meeting planner satisfaction scores, revenue goals, as well as food and beverage goals.

• Proactively conduct solicitation calls, conduct tours, and entertain clients specific to needs respective to the assigned property.

• Monitor and evaluate trends within your market segment.

• Develop a full working knowledge of the operations and policies of the hotel and applicable departments.

• Demonstrates ability to deliver banquet event orders on a timely basis (10 days) and ensure accuracy.

• Ensure changes are communicated timely to impacted departments/operations leaders.

• Maintain strong visibility in local community and industry organizations, as applicable.

• May assist in implementing and/or participating in special promotions relating to direct sales segments i.e. sales blitzes, etc.

• Attend daily/weekly/monthly meetings and any other functions required by management.

• Perform any other duties as requested by the General Manager or Director of Sales.

To do this kind of work, you must be able to:

• Demonstrate creativity and knowledge of food and beverage/events desired.

• Experience with professional selling skills desired: opening, probing, supporting, closing.

• Organize activities to make the best use of time.

• Maintain full attention to detail.

• Keep accurate records of contacts, sales, and purchases.

• Express yourself well when talking to potential buyers and sellers, discuss features of the products and services involved and convince the other person of both your knowledge and integrity.

• Be available on nights, weekends, and holidays.



Physical Demands: Lifting 20 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree, talking, hearing, seeing.


Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside.


Math Skills: Requires mathematical development to: Compute discounts, interest, profit and loss, commission, markups and selling price, tax, gratuity, and percentages.


Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style. Participate effectively in discussions and debates. Speak extemporaneously on a variety of subjects.


Requirements:

Education & Experience

• High School diploma or equivalent required; previous convention/event and catering sales

experience preferred.

• Demonstrate creativity and knowledge of food and beverage/events desired.

• Must have a valid driver’s license for the applicable state.

• Must possess developed verbal and written communication skills to frequently negotiate,

convince, sell and influence other managerial personnel, hotel guest(s) and/or corporate clients.

• Experience with professional selling skills desired: opening, probing, supporting, closing

• Must be proficient in general computer knowledge especially Microsoft Office products

• Must be able to work independently and simultaneously manage multiple tasks; strong

organization and presentation skills