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3 months ago
The mission of Creative Culinary Management is to channel our passion for creating an elevated culinary experience, all with a view. We are in the heart of the Seaport in New York. Each of our restaurants offers a unique experience, whether you are looking for a family feast on the cobblestones, an intimate dinner on the pier, or hosting a private event on our pier rooftop. Our partners' creative energy, combined with our extensive hospitality knowledge, ensures a notable encounter for each of our guests.
POSITION SUMMARY
As the first point of contact for our guests, the Host is the welcoming face that sets the tone for their entire experience. This role demands a warm and friendly demeanor, exceptional organizational skills, and the ability to manage guest flow efficiently. The Host/Hostess plays a crucial role in creating a positive and inviting atmosphere from the moment patrons enter our establishment.
ESSENTIAL JOB RESPONSIBILITIES
- Deliver a world class food and beverage dining experience to all guests
- Welcome guests by greeting them per the company standards and respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
- Escort guests to seats and set them up for a pleasurable dining experience based on appropriate floor plan
- Promote and maintain the highest level of customer service to all guests while staying alert to their needs
- Provide guests with food and beverage menus while demonstrate expert knowledge of all menu items, as well as daily specials
- Receive and record dining reservations or respond to general inquiries via telephone or online reservation system
- Confer with dining room staff to ensure guests are receiving prompt and courteous service
- Provide guests with information about the Seaport, including giving direction
- Maintain dining ambiance with an enthusiastic and graceful attitude
- Actively participate during line up
- Professional demeanor, polished appearance with the ability to exceed guest's expectations
- Maintain impeccable standards of cleanliness and appearance throughout all areas of the Host booth before, during and after service
- Adhere to sanitation, safety, and alcohol beverage control policies
- Complete all assigned side work relevant to guest interactive service
- Follow all company policies, procedures, and guidelines
- Consistently report to scheduled shifts on time and ready to work in proper uniform
- Operate ethically to protect the assets and image of the company
- Performs other duties and responsibilities as per business need
KNOWLEDGE, EXPERIENCE AND SKILLS
- Must have 1+ years Host experience in a fine dining, high volume setting
- Personable demeanor, instinctive nature, and ability to deliver world-class hospitality
- Ability to think quickly and multi-task in a fast-paced environment
- Ability to communicate effectively and eloquently, both verbal and written
- Ability to take direction and execute
- High standards for cleanliness of workspace and service areas
- A desire to advocate on behalf of the guest as well as notice and pursue when a guest is dissatisfied
- Professional demeanor, polished appearance with the ability to exceed guest's expectations
- Ability to work in an ever-changing environment
- Ability to work both independently and in a team environment
- Strong work ethic and customer-focused approach
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Must be passionate, entrepreneurial, and dedicated to success
PHYSICAL REQUIREMENTS
- Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
- Ability to lift and carry items weighing 10 – 30 pounds on a regular basis and up to 50 pounds on a regular (or occasional basis).
- Ability to stand for prolong periods of time.
- Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the property. Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
- Climbing steps regularly.
BENEFITS & PERKS
- Eligible to participate in Medical Insurance, Dental Insurance, Vision Insurance as full-time employee (Terms and conditions apply)
- Commuter benefits
- Pay Time Off Program
- Employee dining discounts
- Professional growth and development opportunities
- Referral bonus
COMPENSATION
The base pay range for this position is $18.00-$20.00 per hour. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.
Creative Culinary Management is an equal opportunity employer.
