Customer Care Coordinator

3 weeks ago

Madison, United States Gordon Flesch Company Full time
Job DescriptionJob Description

Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associate’s commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.

In this role you will:

  • Provide exceptional Customer Care to all Gordon Flesch Company customers both internal and external
  • Maintain and promote a high level of professionalism in all forms of communication at all levels
  • Promptly and professionally support high volumes of customer phone calls through to resolution; handling an average 1,000 queue calls per month
  • Process toner and supply orders, along with service requests, received through various methods of communication
  • Leveraging internal resources, provide basic troubleshooting support for customer calls, and appropriately route internally to Service or Technical Support when needed
  • Invoice Centralized Dispatch and Billable Service Calls making adjustments as needed
  • Process Service & Supply Invoice edits and voids
  • Resolve shipping related issues such as tracers, call tags, and claims
  • Process supply returns with call tags & equipment
  • As needed, follow up with Dealers regarding pending Centralized Dispatch calls
  • Utilize Customer Device monitoring software to fulfill Just in Time shipments
  • Provide support to the Field Service Team

You should have:

  • High school diploma or equivalent
  • Ability to provide effective telephonic customer support in a high volume environment
  • Excellent verbal and written communication skills
  • Strong attention to detail and excellent data entry skills
  • Ability to handle multiple tasks both effectively and efficiently
  • Proficient with Microsoft Office applications, including Word, Excel, and Outlook

The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, Holiday Time, Tuition Reimbursement, 401(k) and 401(k) match, a Wellness Program and many more

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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