Customer Service Rep

1 month ago


Long Beach, United States Kilter Termite & Pest Control Full time
Job DescriptionJob DescriptionDescription:

CUSTOMER SERVICE REP 9-5 M-F

Kilter Termite and Pest Control is hiring Customer Service Representatives.


Position Summary:

  • We will train you
  • Answer calls
  • schedule appointments & jobs
  • collect payments
  • input customer information & remote deposits
  • Follow company policies and guidelines in assisting both external and internal customers


Principal Duties and Responsibilities:

  1. Answer Customer's calls and questions
  2. Respond to technicians' needs
  3. Schedule appointments for Inspectors/Technicians
  4. Works closely with all Managers to ensure open communication and outstanding customer service is delivered consistently.
  5. Document Accounts Receivables and follows up on outstanding invoices for collections.
  6. Other duties assigned

Why Choose KILTER TERMITE & PEST CONTROL

  • People oriented Company Culture
  • Weekly pay with Direct Deposit
  • Paid Holidays
  • Paid Time Off
  • Sick Pay
  • 401k Plan (Matching)
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance


Job Type: Full-time


Salary: $18.00 - $25.00 per hour


Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus pay


Requirements:

Job Qualifications and Skills:

  • High School Graduate.
  • Must have phone experience, outbound calls & heavy inbound calls.
  • Must have a strong attention to detail.
  • Must be proficient in the English language.
  • Must be tactful, considerate and courteous to all customers and coworkers.
  • Must possess an ability to achieve and deliver a high level of customer satisfaction..
  • Must have the ability to multi-task.
  • Previous Account Receivable and Collection experience is a plus, but not required.
  • Willingness to work and ready to learn.

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