Donation Center Specialist

3 weeks ago

Tucson, United States Goodwill Industries of Southern Arizona Full time
Job DescriptionJob Description

A DAY IN THE LIFE AS A DONATION SPECIALIST

As a Donation Specialist, you play a vital role in supporting our mission of providing employment-related services to the community by offering world-class customer service to our loyal donors. Every day is a little something different and offers both variety and routine You will get training and experience in offering exceptional customer service, evaluating, sorting and organizing used merchandise, loading and unloading product trucks, prepping goods for transportation to and from other donation centers and retail stores, and general cleaning and organizing.

QUALIFICATIONS FOR A DONATION SPECIALIST

The successful candidate will have at least three (3) months of retail store experience. Experience in used goods is a plus This person will also be dependable to work anytime within our open hours (Store hours are Monday - Saturday 9AM- 8PM and Sundays 11AM - 7PM.).

The position requires the ability to stand for long periods of time (up to 8 hours), bend, stoop, lift, push and pull a minimum of 50 pounds, reach overhead, operate manual equipment such as pallet jacks and hand-trucks to move product throughout the donation center and on/off of product trucks.

ESSENTIAL FUNCTIONS

  • Know and demonstrate company values at all times.
  • Provide exceptional customer service to donors and all internal and external customers at all times.
  • Evaluate donations, recognize defects, judge quality, and classify used goods.
  • Sort donations into appropriate equipment for dissemination to other Goodwill sites.
  • Assist loading and unloading product trucks.
  • Understands and performs all Kaizen processes accurately and timely.
  • Performs all other duties as may be assigned by the Management Team in the process of carrying out the mission of Goodwill Industries.
  • In order to promote customer and donor satisfaction it is mandatory for employees who come in contact with the public to maintain a positive work outlook and to project a pleasant, courteous, and helpful demeanor at all times when dealing with customers, donors, co-workers, and clients.

NON-ESSENTIAL FUNCTIONS

  • Display work habits of regular attendance, punctuality, teamwork, initiative, willingness to learn, dependability, and promptness.
  • Actively promotes safety and loss prevention policies and reports issues immediately.
  • Answer incoming calls with a positive demeanor, using standard greeting.
  • General housekeeping to include sweeping, clean bathrooms, clean toppers and remerchandise as needed.
  • Attends and participates in monthly meetings, as required.

PERKS & BENEFITS

This position offers very competitive wages, and you will be paid biweekly. We offer fantastic full-time benefits including generous amounts of paid time off, paid sick leave, access to earned wages before payday, medical, vision, dental insurance, a 403(b) retirement plan (with 100% vesting from day 1 and employer matching at 1 year), disability and life insurance, a COMPANY PAID employee assistance plan (EAP) for mental health and a COMPANY PAID telemedicine plan for all employees and their households, tuition reimbursement, identity theft protection, and a 30% store discount

POSSIBLE CAREER PATHS

Attended Donation Centers:

Donation Specialist II

Attended Donation Center Lead

Attended Donation Center Supervisor

Attended Donation Center Assistant Manager

Attended Donation Center Manager

Retail Stores:

Cashier / Donor Greeter

Pricer

Store Lead

Store Supervisor

Assistant Store Manager

Store Manager in Training / Store Manager

Criminal background screenings will be conducted on all eligible candidates. Only convictions that could impact this position will be considered.

We encourage all bilingual candidates, national service members, veterans, and their family members to apply.

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