Senior IT Technician

4 weeks ago

Bellevue, United States NerdsToGo of Bellevue, WA Full time
Job DescriptionJob DescriptionBenefits:
  • Bonus based on performance
  • Dental insurance
  • Free food & snacks
  • Health insurance
  • Paid time off
  • Profit sharing
  • Training & development

Any sufficiently advanced technology is indistinguishable from magic." -Arthur C. Clarke

Who we are:
NerdsToGo is a rapidly growing technology-based service company with a mission to provide the finest white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers, so as to demystify the technology our customers believe to be magic.

Job Summary:
We are seeking a Level 2/3 technician (Senior Technician) to join our team. This role will primarily focus on providing advanced technical support, executing managed services tasks, and leading complex projects for our customers, both residential and small businesses. The Senior Technician will have the ability to work independently and be capable of managing advanced technical tasks and responsibilities.

What Youll Be Doing In This Role:
Consult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions
Maintain a positive, empathetic, and professional attitude toward customers at all times
Perform advanced PC hardware and software troubleshooting, repair, and maintenance
Execute data recovery, loss prevention, and advanced network installation tasks
Administer Microsoft 365 environments, including user management, security settings, and application configuration
Deliver technical training to our customers with grace
Manage and maintain Active Directory and Azure AD environments
Act in the role of liaison for our customers with their other technical vendors
Work with cloud providers such as Azure, AWS, and Google Cloud Platform to implement and support customer solutions
Plan and execute productivity suite migrations, ensuring minimal downtime and seamless transitions for customers
Scope, design, and implement network infrastructure projects, including LAN, WAN, and wireless solutions
Conduct security and risk assessments for customer environments, recommending and implementing appropriate solutions
Utilize PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools to monitor, manage, and resolve alerts and issues
Collaborate with Level 1 Nerds (Technicians), providing guidance and support

The Ideal Candidate Will Have The Following:
Associate's or Bachelor's degree in a technology-related field, or equivalent experience
Minimum of 3 years of experience providing technical support
Professional, high energy, customer-oriented work ethic
Advanced knowledge of PC troubleshooting and repair (A+ certification skill set)
Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devices
In-depth knowledge of Windows OS & Server, as well as Mac/Apple products
Proficiency with M365
Strong communication and customer service skills
Valid driver's license and clean driving record

Preferred But Not Required:
Network+, Security+, CCNA, ACMT, MCSE, or other relevant certifications
MS CoPilot
ConnectWise RMM & PSA
Ubiquiti Networking
Experience in a managed services environment

Physical Demands: Reasonable accommodations can be made for individuals with disabilities
Mobility: Moving around the office, standing, walking, bending, and reaching.
Lifting and Carrying: Handling IT equipment up to 50 lbs, using proper lifting techniques.
Dexterity: Managing cables, assembling hardware, and performing repairs.
Visual and Auditory Acuity: Reading technical documents, monitoring screens, and detecting equipment issues.
Prolonged Sitting: Maintaining posture at a desk or workstation for extended periods.
Driving: Traveling between client sites with a valid driver's license.

Why You'll Love it Here:
Opportunity to join an incredible company that values people and results
Make a significant contribution to our history-making journey
Be a part of a supportive and caring team that prioritizes learning and growth
We take fun to another level, are infectiously positive, and truly care about one another
Competitive benefits, including health insurance, vacation, paid holidays, and bonus pay
Unlimited coffee, healthy (or unhealthy) snacks, and popcorn
So much variety- if you enjoy not doing the same thing every day, youll absolutely thrive in this role

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