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Dispatcher

2 months ago

Austin, United States Airtron Heating & Air Conditioning - Austin Full time
Job DescriptionJob Description

Airtron Heating and Air Conditioning is seeking a skilled and detail-oriented Dispatcher to join our dispatch team full-time in Austin, TX. If you excel in a fast-paced environment and are committed to providing exceptional customer service, we invite you to apply for this vital role. We offer a competitive salary based on experience, along with comprehensive benefits, including:

  • Medical coverage
  • A 401(k) plan with match
  • Paid time off (PTO)
  • Paid vacation time

ABOUT US

Airtron Heating and Air Conditioning is one of the leading providers of heating, ventilation, and air conditioning systems. With more than 40 years of experience in the cooling and heating industry, we have the knowledge and skills that allow us to stand firmly behind our work. Along with other recognitions, we are proud to receive accreditation from the Better Business Bureau (BBB).

Our company environment is energetic and constantly improving. We encourage our employees to think proactively about their career choices. Along with amazing benefits, we provide career growth opportunities to our employees. We believe our employees are critical to our ongoing success. Come join us and empower your future


A DAY IN THE LIFE OF A DISPATCHER

As a Dispatcher at Airtron Heating and Air Conditioning, your primary responsibilities include scheduling and dispatching field service employees to customer homes, coordinating with customer service representatives and management, and performing various administrative duties.

In this dispatch role, your day begins with reviewing service requests and ensuring the efficient allocation of our skilled technicians. You will handle incoming calls, set appointments, and keep our scheduling system updated. Effective communication is essential as you keep customers informed about service timelines and address their concerns, playing a key role in maintaining our reputation for excellence.


WHAT WE NEED FROM YOU

  • High school diploma or equivalent
  • 2+ years of experience working in an office setting with a minimum of 20% of daily duties assisting customers over the phone
  • General computer competency, including at least one year of experience with Microsoft Excel, Word, and Outlook
  • Effective communication skills in English, both verbal and written
  • Ability to work overtime with little notice (occasional weekend hours may be required)

If you are an organized and proactive individual with a passion for customer service, we encourage you to apply for this dispatch position at Airtron Heating and Air Conditioning. Our initial application process is quick and mobile-friendly, taking just 3 minutes to complete. Apply now