Head Teller/Universal Banker
4 weeks ago
Essential Duties:
- Process transactions (withdrawals, deposits, money orders, etc.) and balance drawer daily.
- Operate teller window according to established procedures and guidelines.
- Accept deposits and payments for loans and credit cards.
- Issuing, redeeming, savings bonds, cashier's checks, check orders.
- Maintain a balanced teller cash drawer.
- Report suspicious transactions, activities, and situations to appropriate personnel.
- Provide outstanding customer service by assessing the needs of our customers in a sensitive and responsive manner; recognize opportunities to generate additional business for the bank.
- Maintain department security procedures, including maintaining proper levels of working cash and cash reserve.
- Provide quality, accurate and timely responses to inquiries from external and internal clients in person, over the telephone, or by email.
- Responsible for overall operation of the teller department, including assigning work, problem solving, helping with complex transactions, dealing with sensitive customer issues that may involve explaining policies and procedures.
- Help individual tellers locate cause of and correct differences in their cash drawers. Answer teller questions regarding individual transactions and deal with customers, as appropriate, to resolve problems satisfactorily.
- Plan work schedules and maintain appropriate staffing levels.
- Provide consistent quality training for new and existing staff, focusing on regulations and procedures, and computer systems.
- Prepare and conduct performance evaluations.
- Assist with the hiring, discipline, promotion, transfer, and termination of tellers.
- Assure that all work tasks are completed on a timely basis.
Qualifications:
- Accounting skills generally acquired through an associate degree in business, accounting, or related field.
- Minimum of 3-4 years of progressively responsible teller experience
- Supervisory exp. required.
- Knowledge of bank regulations
- Strong communication, analytical, and organizational skill
- Proficiency in Microsoft Word and Excel
- Previous teller supervisor and Fiserv/Navigator, Easy Teller, and Deposit Pro computer experience required.
9 - 12 Saturday, rotating schedule
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