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Clinic Center Manager II

2 months ago

Houston, United States Innovista Medical Center Full time
Job DescriptionJob DescriptionDescription:

Do you wake up every morning inspired to solve problems and make a meaningful impact in health care? If so, we want to hear from you.


Innovista Medical Center is more than a clinic. It's a community hub. Many still feel unseen, unheard, and unsupported when seeing a health care provider. By putting our patients' needs first, we are transforming what it means to get exceptional care. We don't just treat symptoms. We focus on whole-person health—physical and mental well-being, disease prevention, and thoughtful management of chronic conditions.


Innovista Medical Center provides primary care and walk-in services for people of all ages in ten locations in Dallas and Houston. We provide comprehensive healthcare services, including in-office lab work, vaccines, imaging, and telemedicine.


Our values help define the patient experience and how we treat each other.

  • HEARD: Our care starts with listening well to build relationships and trust.?
  • UNDERSTOOD: We offer an experience recognizing every patient's history and background.?
  • IN CONTROL: We provide one place for all primary care needs for the whole family.?
  • ACTIVELY SUPPORTED: We ensure patients are not alone in the care process, which is much more than what happens during a visit.?
  • SEEN: We honor the entirety of who each patient is and care for them at the highest level.

If you are looking for a rewarding medical career, we look forward to hearing from you


We're thrilled to announce a dynamic opportunity for you to become an integral part of our Dallas, Texas team. As an onsite contributor, you'll play a key role in pioneering a pathway toward a more streamlined and effective healthcare system.


The clinic is located at: 12586 Westheimer Rd, Houston, TX 77077


JOB SUMMARY

The Clinic Center Manager II is responsible for leading and directing the operational success of the clinic through increasing operating performance, management of existing team, and business opportunities. Leading a diverse team, this role focuses on driving financial performance, fostering a culture of service while delivering exceptional patient care. In addition to operational oversight, the Clinic Center Manager II is tasked with leading business development initiatives, revenue cycle management, and community engagement efforts to expand market presence, attract new patients, retain current patients, and optimize revenue streams.


DUTIES AND RESPONSIBILITIES

1. Operational Management:

  • Oversee all aspects of clinic operations, including staffing, scheduling, and resource allocation.
  • Suggest and implement policies, procedures, and quality standards to ensure optimal patient care delivery.
  • Monitor key performance indicators and operational metrics to identify areas for improvement and drive performance excellence.

2. Team Leadership and Development:

  • Build a highly talented team through people selection, coaching and development, engagement, and inspiration in an environment that fosters patient centricity and service.
  • Foster a positive work environment that promotes diversity, teamwork, collaboration, and high employee engagement and retention in the achievement of employer-of-choice.
  • Employ the full suite of performance management tools in developing a best-in-class team and recognize and reward outstanding results.

3. Financial Management and Revenue Cycle Responsibilities:

  • Manage budgets, revenue targets, and expense controls to achieve financial objectives.
  • Analyze financial data and revenue cycle metrics to identify opportunities for revenue optimization and process improvement.
  • Ensure accurate billing, coding, and claims submission processes to maximize reimbursement and minimize revenue leakage.
  • Collaborate with billing and coding staff to resolve denials, appeals, and other revenue cycle issues promptly.
  • Implement revenue cycle best practices and strategies to streamline processes, reduce inefficiencies, and enhance financial performance.

4. Regulatory Compliance and Risk Management:

  • Ensure compliance with all regulatory requirements, accreditation standards, and healthcare laws.
  • Implement effective risk management strategies to mitigate legal, financial, and operational risks.
  • Maintain thorough knowledge of industry regulations and best practices to ensure adherence and compliance.
  • Support and drive a culture of quality and safety.

5. Business Development and Community Engagement:

  • Identify strategic partnerships and collaboration opportunities to expand market presence and increase patient volume.
  • Work closely with the Marketing Department to develop targeted strategies for engaging covered lives and attracting new patients.
  • Lead marketing and promotional efforts to enhance brand awareness and attract new patients to the clinic.
  • Engage with the community through outreach programs, health fairs, and educational events to promote clinic services and foster patient loyalty.
Requirements:
  • Bachelor's degree in healthcare administration, science, business administration, or health related field or equivalent work experience.
  • Ability to travel up to 25% of the time.
  • Minimum 7 years operations experience preferably in a health care setting.
  • Minimum 5 years leader of people experience including developing, motivating, driving performance, and fostering a culture of high engagement and retention.
  • In-depth knowledge of clinic operations, quality standards and practices, and safety standards.
  • Comprehensive understanding of healthcare operations, financial management, revenue cycle processes, and regulatory compliance.
  • Bilingual preferred: Spanish/English
  • Familiarity with healthcare technology, electronic medical records (EMR), and data analytics platforms.

BENEFITS:

We are committed to creating a culture where everyone feels important, welcomed, and included. We demonstrate this commitment by offering a comprehensive benefits package that fosters opportunities for growth and advancement and supports the physical, mental, and financial wellbeing of our team members.


HEALTH & WELLBEING

  • A choice health coverage, including HMO and PPO, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) options
  • Dental and vision coverage
  • Company-paid benefits (short- and long-term disability, employee life, and accidental death and dismemberment)
  • Employee Assistance Program
  • Discounts and perks on gym memberships, shopping, travel, recreation, and more

FINANCIAL GROWTH

  • A yearly discretionary bonus
  • 401(k) with a company match
  • Rewarding employee referral bonuses

WORK/LIFE BALANCE

  • Generous paid time off policy that increases with tenure
  • Nine paid company holidays + Diversity Days
  • Paid Parental Leave (up to 6 weeks, subject to applicable waiting period)

JOB SATISFACTION & ADVANCEMENT

  • Clear career advancement and growth pathways
  • Continuous education opportunities
  • Diversity, Equity & Inclusion Committee with various Business Resource Groups you can join
  • Company-wide socials and gatherings
  • "Dress for Your Day" policy
  • An open-door policy that encourages direct communication with our CEO and upper management, fostering transparency and inclusivity in our work culture

Benefits may be subjected to an applicable waiting period.

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