Current jobs related to Helpdesk Level II - Akron - MCPc

  • NDT Level II UTSW

    1 month ago

    Akron, United States Acuren Inspection, Inc. Full time

    Position Summary Acuren is currently recruiting for UTSW Technicians to help support operations at our Akron, OH facility. ResponsibilitiesSet up and calibrate nondestructive testing equipment Conduct tests to ensure quality or detect discontinuities (defects) using NDT methods of inspection Establish techniques for proper examination of objects under...

  • Call Center Team Lead

    2 weeks ago

    Akron, Ohio, United States Epiphany Management Group Full time

    Job Title: Call Center SupervisorAbout the Role:The Call Center Supervisor is a key member of our team, responsible for overseeing the day-to-day operations of our call center. This includes managing a team of helpdesk technicians, providing support to ensure exceptional customer service, and working closely with leadership to develop policies and...

  • Customer Service Team Lead

    1 week ago

    Akron, Ohio, United States Epiphany Management Group Full time

    Job SummaryThe Call Center Supervisor is responsible for overseeing the day-to-day operations of a team of employees, including hiring, planning, and directing workflow, scheduling as per program needs, performance management, and team development. This role ensures quality and compliance with key performance indicators and contractual obligations,...

  • Clinical Social Worker II

    1 week ago

    Akron, Ohio, United States Akron Children's Hospital Full time

    Palliative Care Role Summary:The Clinical Social Worker II applies graduate-level clinical social work skills to the psychosocial assessments and interventions of individuals, families, and groups as appropriate to client needs.Collaborating with the multidisciplinary team, the Social Worker II advocates for inclusion and equity, communicating with staff...

  • Medical Technologist II Position in Pennsylvania

    1 month ago

    Akron, Pennsylvania, United States K.A. Recruiting Full time

    Medical Technologist II Job OpportunityWe are seeking a highly skilled Medical Technologist II to join our team at K.A. Recruiting. As a Medical Technologist II, you will be responsible for performing a variety of technical and general duties at an advanced skill level in our Hematology laboratory.Job SummaryUnder the general supervision of the Laboratory...

  • Medical Technologist II Position in Pennsylvania

    2 weeks ago

    Akron, Ohio, United States K.A. Recruiting Full time

    Job SummaryWe are seeking a highly skilled Medical Technologist II to join our team in Pennsylvania. As a Medical Technologist II, you will be responsible for performing a variety of technical and general duties at an advanced skill level.Key ResponsibilitiesPerform routine and/or specialized testing and procedures with supervision as appropriate.Operate a...

  • Medical Technologist II Position in Pennsylvania

    4 weeks ago

    Akron, Ohio, United States K.A. Recruiting Full time

    Job SummaryWe are seeking a highly skilled Medical Technologist II to join our team in Pennsylvania. As a Medical Technologist II, you will be responsible for performing a variety of technical and general duties at an advanced skill level in our Hematology laboratory.Key ResponsibilitiesPerform routine and/or specialized testing and procedures with...

  • Bridge Engineer II

    2 weeks ago

    Akron, Ohio, United States Parsons Company Full time

    Job Title: Bridge Engineer IIWe are seeking a skilled Bridge Engineer II to join our team at Parsons, a leading provider of critical infrastructure solutions. As a Bridge Engineer II, you will play a key role in the development and delivery of transportation projects, working closely with our experienced team of engineers and designers.Key...

  • Clinical Social Worker II

    2 weeks ago

    Akron, Ohio, United States Akron Children's Hospital Full time

    Palliative Care Role OverviewThe Clinical Social Worker II will apply graduate-level clinical social work skills to the psychosocial assessments and interventions of individuals, families, and groups as appropriate to client needs. This role will work collaboratively as a member of the multidisciplinary team in addressing the needs of the patient/family,...

  • Maintenance Technician II

    1 month ago

    Akron, Ohio, United States EMCOR Group Full time

    About UsEMCOR Group is a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure. Our company offers a competitive salary and benefits package and is always looking for individuals with the talent and skills required to contribute to our continued growth and success.Job TitleMaintenance Technician IIJob...

  • Radiology Support Specialist II

    3 weeks ago

    Akron, Ohio, United States Akron Children's Hospital Full time

    Radiology Support Specialist IIJoin our team at Akron Children's Hospital as a Radiology Support Specialist II, where you will play a vital role in ensuring the smooth operation of our radiology department.Key Responsibilities:Upload and burn CDs/DVDs for intra and inter departmental use.Digitize paperwork and imaging into the Picture Archiving...

  • Roadway Engineer II

    1 month ago

    Akron, Ohio, United States Parsons Company Full time

    Job Title: Roadway Engineer IIWe are seeking a highly skilled Roadway Engineer II to join our team in Akron, Ohio. As a key member of our Critical Infrastructure team, you will be responsible for developing and supervising the creation of contract documents for transportation projects.Key Responsibilities:Develop and/or supervise the creation of contract...

  • Social Worker II

    3 weeks ago

    Akron, Ohio, United States Akron Children's Hospital Full time

    Job SummaryWe are seeking a highly skilled Social Worker II to join our team at Akron Children's Hospital. As a member of our multidisciplinary team, you will apply graduate-level clinical social work skills to provide psychosocial assessments and interventions to individuals, families, and groups.Key ResponsibilitiesConduct comprehensive psychosocial...

  • Gas Account Manager II

    2 weeks ago

    Akron, Ohio, United States The East Ohio Gas Company Full time

    Job Title: Gas Account Manager IIEnbridge Gas Ohio is seeking a highly skilled Gas Account Manager II to join our team. As a key member of our organization, you will be responsible for business growth through the expansion of business opportunities for Enbridge Gas Ohio.The Gas Account Manager will serve as the primary contact for EGO's new residential,...

  • Laborer II

    5 months ago

    Akron, United States ADB Wireless Full time

    Are you ready to join the A-Team and become a valued member of ADB Companies? We are seeking a passionate and dedicated individual to fill the role of Laborer II. At ADB, we prioritize your safety, growth, and career development, making us a standout employer in the utility construction industry. As a nationwide full turnkey provider of technology...

  • Laborer II

    5 months ago

    Akron, United States ADB Companies Full time

    Description Are you ready to join the A-Team and become a valued member of ADB Companies? We are seeking a passionate and dedicated individual to fill the role of Laborer II. At ADB, we prioritize your safety, growth, and career development, making us a standout employer in the utility construction industry. As a nationwide full turnkey provider of...

  • Clinical Social Worker II

    2 weeks ago

    Akron, Ohio, United States Akron Children's Hospital Full time

    Job Summary:The Clinical Social Worker II provides graduate-level clinical social work services to individuals, families, and groups in a multidisciplinary team setting. The ideal candidate will have a Master's degree in Social Work and be licensed to practice in the state. Experience working with culturally diverse populations and community resources is...

  • Clinical Social Worker II

    2 weeks ago

    Akron, Ohio, United States Akron Children's Hospital Full time

    Job SummaryWe are seeking a highly skilled Clinical Social Worker II to join our team at Akron Children's Hospital. As a key member of our multidisciplinary team, you will apply graduate-level clinical social work skills to provide exceptional care to our patients and families.ResponsibilitiesConduct comprehensive psychosocial assessments of patients and...

  • Clinical Social Worker II

    1 week ago

    Akron, Ohio, United States Akron Children's Hospital Full time

    Job Summary:The Akron Children's Hospital is seeking a skilled Clinical Social Worker II to join our team. As a member of our multidisciplinary team, you will apply graduate-level clinical social work skills to the psychosocial assessments and interventions of individuals, families, and groups.Key Responsibilities:Conduct comprehensive psychosocial...

  • Certified Surgical Technologist II

    2 weeks ago

    Akron, Ohio, United States MUSC Full time

    Job SummaryUnder general supervision, the Certified Surgical Technologist II follows established procedural guides in the preparation of sterile supplies and equipment used in surgical procedures, performs appropriate room duties involved with direct patient care, and functions autonomously as a member of the operating room team.Key ResponsibilitiesPrepares...

Helpdesk Level II

2 months ago

Akron, United States MCPc Full time
Job DescriptionJob DescriptionCompany Description

MCPC is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPC has a purpose, a strategy, and a set of values that animate everything we do.  We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions and IT Asset Management and Disposition. MCPC has consistently been recognized as one of the top companies in the area to work for and we are proud to have employee retention rates that far exceed the national average. MCPC has a strong commitment to Diversity and Inclusion as well as our Early Talent Program that offers opportunities for people of every education level. MCPC also has a strong commitment to giving back to the community through a variety of means including The Foundry, www.clevelandfoundry.org, which was created by our Founder/Chairman Michael Trebilcock.

 

The Foundry is Cleveland’s Community Rowing and Sailing Center. We are a local non-profit organization located in the historic “Flats area of Cleveland”. Our mission is to transform the lives of Cleveland’s youth through access to the sports of rowing and sailing. Our signature program and commitment to the youth of Northeast, Ohio is through Row.Sail.Dream. The Foundry transforms community youth into adaptable, accountable, and confident student-athletes by increasing accessibility to rowing, sailing, and environmental awareness. We provide a responsible and safe experience to foster ambitious leaders of tomorrow.

Job Description

The Helpdesk is responsible for providing technical assistance and support related to computer systems, hardware, and software. This position responds to queries, runs diagnostic programs, isolates problems, and determines solutions.

Responsibilities

  • Provide first point of contact for internal customers who need assistance with their computers, building IT infrastructure or other relevant devices and/or software
  • Provide technical solutions and advice to texts, emails, calls and desk-side/in-person inquiries
  • Manage requests for onsite and remote users including the use and access through VPN
  • Troubleshoot, diagnose and resolve issues and escalate to other IT staff, when necessary
  • Manage, update and maintain comprehensive documentation with standard operating procedures (SOP’s) relating to problems that have occurred
  • Follow run book procedures when responding to inquiries
  • Track and document all questions/issues/inquiries in HelpDesk ticketing system
  • Support technical inventory and asset management program
  • Participate in the management of services used throughout the business such as physical security, cameras, mobile devices, etc.
  • Manage access to various software systems used throughout the business as well as basic support
Qualifications

  • Microsoft Windows 10/11
  • Some networking skills/knowledge
  • Office 365
  • Some MacOS is a plus
  • Mobile phone (Android/iOS)
  • Knowledge of ticketing systems/ticket triage
  • VPN (client-side)
  • Ability to diagnose and resolve technical issues
  • Customer-oriented and service-minded
  • Install, configure, and maintain various software applications
  • Use scripts for automation tasks
  • Excellent verbal and written communication skills


Additional Information