Current jobs related to Help Desk Support Specialist - Dunn Loring - Obsidian Solutions Group LLC

  • Compartmented Programs Security Specialist

    1 week ago

    Dunn Loring, Virginia, United States Leidos Full time

    Join Our Team as a Compartmented Programs Security SpecialistAre you ready to contribute to a mission that matters? The National Security Sector at Leidos is seeking a dedicated Compartmented Programs Security Specialist to enhance our efforts in supporting defense and intelligence operations.Your Role:In this pivotal position, you will collaborate with...

  • Office Management Specialist

    2 weeks ago

    Dunn Loring, United States All Native Group Full time

    Summary: Summary Ho-Chunk Inc. Management Services (HCIMS) is seeking a full-time Office Management Specialist. Duties encompassing, but not limited to the following, may fall into the office management field: updating and maintaining appointment calendars, setting up appointments and meetings, opening incoming mail and routing it to appropriate...

  • Enterprise IT Specialist

    22 hours ago

    Dunn Loring, Virginia, United States Leidos Full time

    About LeidosLeidos is a leading provider of innovative solutions for the defense, intelligence, and homeland security sectors. We deliver cutting-edge technology and expertise to support our customers' success.Job SummaryWe are seeking a highly skilled Software Engineer to join our team in an enterprise IT program. As a Software Engineer, you will be...

  • Float Radiology Technologist

    2 months ago

    Dunn Loring, United States Inova Health System Full time

    Inova Health System is seeking a Float Radiology Technologist for a job in Dunn Loring, Virginia.Job Description & RequirementsSpecialty: Radiology TechnologistDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: OngoingShift: flexibleEmployment Type: StaffInova Benefits and Perks:- Sign on Bonus to those who qualify.- Health, Vision, & Dental...

  • Kyrgyz or Uzbek Linguist

    22 hours ago

    Dunn Loring, Virginia, United States Leidos Full time

    About the RoleWe are seeking a highly skilled Kyrgyz or Uzbek Linguist to join our team at Leidos. As a Linguist, you will play a critical role in processing materials and participating in situations requiring general professional capabilities.Key ResponsibilitiesTranslation: Accurately translate reports and texts in electronic and hard-copy formats,...

  • Cloud Infrastructure Specialist

    1 day ago

    Dunn Loring, Virginia, United States Leidos Full time

    About LeidosLeidos is a leading provider of innovative technology solutions and services to the federal government and commercial markets. We are committed to delivering exceptional value to our customers and employees.Job SummaryWe are seeking a highly skilled Software Developer to join our team in supporting a technical development program for our...

  • Radiology Technologist

    4 days ago

    Dunn Loring, Virginia, United States Inova Health System Full time

    Job SummaryInova Health System is seeking a skilled Radiology Technologist to join their team in a dynamic and innovative environment.Key ResponsibilitiesManage inventory and equipment functionality to ensure seamless operations.Communicate effectively with patients and families to alleviate concerns and promote a positive experience.Collaborate with the...

  • Staff Medical Physicist

    3 days ago

    Dunn Loring, Virginia, United States Inova Health System Full time

    Job SummaryInova Health System is seeking a highly skilled Medical Physicist to join our team in Dunn Loring, Virginia.Key ResponsibilitiesCollaborate with physicians to develop and implement radiation therapy treatment plans.Conduct acceptance testing of new medical equipment to ensure compliance with regulatory standards.Provide medical physics coverage...

  • Full Time Radiographer

    17 hours ago

    Dunn Loring, United States Inova Health System Full time

    Inova Health System is seeking a Radiology Technologist for a job in Dunn Loring, Virginia.Job Description & RequirementsSpecialty: Radiology TechnologistDiscipline: Allied Health ProfessionalDuration: OngoingShift: daysEmployment Type: StaffThe Diagnostic Imaging Technical Specialist provides clinical services in multiple modalities, according to Imaging...

  • Float Radiology Technologist

    2 months ago

    Dunn Loring, United States Inova Health System Full time

    Inova Health System is seeking a Float Radiology Technologist for a job in Dunn Loring, Virginia.Job Description & RequirementsSpecialty: Radiology TechnologistDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: OngoingShift: flexibleEmployment Type: StaffInova Benefits and Perks:- Health, Vision, & Dental Coverage- Life Insurance, Short/Long...

  • Pharmacist, Pharmacy, Full Time, Evening Shift

    5 days ago

    Dunn Loring, United States Inova Health System Full time

    padding-bottom:1.25rem">Inova Health System is seeking a Pharmacist for a job in Dunn Loring, Virginia.Job Description & RequirementsSpecialty: PharmacistDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: OngoingShift: flexibleEmployment Type: StaffInova Fairfax Hospital is seeking a dedicated Pharmacist – Critical Care to join the team.As a...

  • Ambulatory Staff Pharmacist Full Time

    4 days ago

    Dunn Loring, United States Inova Health System Full time

    padding-bottom:1.25rem">Inova Health System is seeking a Clinic Pharmacist for a job in Dunn Loring, Virginia.Job Description & RequirementsSpecialty: PharmacistDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: OngoingShift: flexibleEmployment Type: StaffInova Fairfax Hospital is seeking a dedicated Behavioral Health Clinical Pharmacist to join...

  • Dental Hygienist

    1 week ago

    Dunn Loring, United States Bright Now! Dental Full time $45 - $65

    Overview:Are you the right candidate for this opportunity Make sure to read the full description below.Provider. Advocate. Educator. A dental hygienist has an integral role in helping patients achieve their best oral health. We recognize this impact and will encourage and support you to practice at the top of your scope. While you're supporting patients,...

  • PT Clerk

    3 months ago

    Dunn Loring, United States Giant Food Full time

    Address: USA-VA-Vienna-359 Maple Ave East Store Code: GF - Store Admin (2501844) Who is Giant? With over 2 million weekly customers and annual sales topping $5 billion, Giant is the #1 grocer in the Baltimore-Washington area. What began as one store on Georgia Avenue in Washington D.C. in 1936, now has grown to over 160 stores spanning across D.C., Maryland,...

  • Intake Specialist

    4 weeks ago

    Dunn, United States AdaptHealth corp. Full time

    Description AdaptHealth Opportunity – Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives,...

  • GSA-Front Desk Receptionist

    2 months ago

    Dunn, United States CommWell Health Full time

    ** GSA-Front Desk Receptionist (Community Outreach)** **Job Category****:** Administration **Requisition Number****:** GSAFR01014 Showing 1 location **Job Details** **Description** **DESCRIPTION** Title: Community Outreach Worker (Guest Services Associate) Effective Date: 12/8/2020 Job Family: Clinical FLSA Status: Non-Exempt Reports To: Community Health...

  • Behavioral Health Technician

    4 weeks ago

    Dunn Loring, United States Virginia Dept of Behavioral Health & Developmental Services Full time

    Job DescriptionVirginia Dept of Behavioral Health & Developmental Services is seeking a Behavioral Health Technician for a job in Dunn Loring, Virginia.Job Description & RequirementsSpecialty: Behavioral Health TechnicianDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: Ongoing40 hours per weekEmployment Type: StaffTitle: Psychiatric Care...

  • Behavioral Health Technician

    4 weeks ago

    Dunn Loring, United States Virginia Dept of Behavioral Health & Developmental Services Full time

    Virginia Dept of Behavioral Health & Developmental Services is seeking a Behavioral Health Technician for a job in Dunn Loring, Virginia.Job Description & RequirementsSpecialty: Behavioral Health TechnicianDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: Ongoing40 hours per weekEmployment Type: StaffTitle: Psychiatric Care Technician-...

  • Behavioral Health Technician

    3 months ago

    Dunn Loring, United States Virginia Dept of Behavioral Health & Developmental Services Full time

    Job DescriptionVirginia Dept of Behavioral Health & Developmental Services is seeking a Behavioral Health Technician for a job in Dunn Loring, Virginia.Job Description & RequirementsSpecialty: Behavioral Health TechnicianDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: Ongoing40 hours per weekEmployment Type: StaffTitle: Psychiatric Care...

  • Behavioral Health Technician

    3 months ago

    Dunn Loring, United States Virginia Dept of Behavioral Health & Developmental Services Full time

    Virginia Dept of Behavioral Health & Developmental Services is seeking a Behavioral Health Technician for a job in Dunn Loring, Virginia. Job Description & Requirements Specialty: Behavioral Health Technician Discipline: Allied Health Professional Start Date: ASAP Duration: Ongoing 40 hours per week Employment Type: Staff Title: Psychiatric Care Technician...

Help Desk Support Specialist

3 months ago

Dunn Loring, United States Obsidian Solutions Group LLC Full time
Job DescriptionJob DescriptionDescription:

Primary Location: Springfield, VA

Must be a U.S Citizen

Security Clearance: Active Top-Secret w/SCI eligibility


The Help Desk Specialist will provide superior customer service in support of the Enterprise Service Desk. As the Help Desk Specialist, you will serve as the end-user’s single point of contact for reporting all IT service-related issues, initiate requests for all IT services contained in the IT Service Catalog and assist with any question concerning IT services.


Specific Responsibility

  • Responsible for providing technical assistance and support related to computer systems, hardware, or software.
  • Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
  • Responds to email or chat messages for customers seeking help.
  • Walks customers through problem-solving process.
  • Runs diagnostic programs to resolve problems.
  • Follows up with customers to ensure issue(s) were resolved.
  • Gains feedback from customers about system usage.
  • Runs reports to determine malfunctions that continue to occur.
  • Creates a ticket in the approved incident management system for all support calls received, or route user support calls to appropriate IT Help Desk.
  • Attempt First Call Resolution (FCR) for all requests received.
  • Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution.
  • Ability to support a 24x7x365 operations center, including supporting swing shifts from 6am-2pm, 2pm-10pm, or 10pm-6am and weekend shifts


Requirements:
  • Bachelor’s Degree with two (2) years of relevant experience is desired, but experience can be substituted in lieu of a degree
  • Must have the ability to demonstrate strong business and organizational skills and have outstanding communication skills, both verbal and written.
  • Must be able to handle confidential information with discretion.
  • Must be detail oriented with the ability to manage multiple tasks.
  • Motivated self-starters.
  • Attention to detail
  • Operational experience with ServiceNow
  • Experience in the Intelligence Community
  • Exhibit excellent customer service, organizational and time management skills
  • DoD 8140 (formerly 8570.01-M), IAT Level I: Must have current A+ CE or Security+ CE Certification or be able to obtain certification within 6 months of hire date.


Physical Requirements and Work Environment

  • While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions that include the arms, wrists, hands and/or fingers. The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
  • Available Shifts: Morning


Company Description

Obsidian Solutions Group LLC (OSG) is a fast-growing professional services firm based in Fredericksburg, VA. We create value for our customers by delivering technology-enabled & mission-oriented technical solutions that solve complex problems, protecting people, information, and assets. Our core capabilities are in providing Enterprise IT, Intelligence Analysis, Production & Development and Knowledge-Based Professional Services Solutions that enable the customer’s mission. Obsidian Solutions Group LLC is a service-disabled, veteran-owned small business.


A career at Obsidian Solutions Group means you are able to put your expertise, credentials, and talents to great use working with customers in the DOD and Intelligence Community, while enjoying the excitement of working in a fast-growing organization committed to making a difference for our customers and in our community. Contribute independently and collaboratively alongside our amazing team of doers and thinkers. Obsidian Solutions Group is small enough to offer a family atmosphere yet large enough to deliver a highly competitive compensation package. We hire and retain the best in the industry, offering exceptional benefits that protect the well-being of our employees, their spouses and domestic partners, and their families.

Our corporate philosophy is centered on hiring and retaining employees with the requisite skills, professional experience, personal commitment, and ethical standards necessary to foster a culture of operational excellence necessary to surpass our customer’s expectations.


Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Obsidian Solutions Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, protected veteran status, and any other non-merit factor, or any other characteristic protected by law.