Deductions Support Analyst

3 weeks ago

Rogers, United States SupplyPike Full time
Job DescriptionJob DescriptionDescription
As an Enterprise Customer Support Analyst, you will play a crucial role in supporting SupplyPike's largest customers. You will focus on analyzing data for our enterprise customers to extract valuable insights, conducting in-depth research on deductions, reviewing shipping documents for validity, and preparing comprehensive reports. This role will be a vital element in ensuring the success of our enterprise customers by providing analytical expertise and supporting the resolution of complex deduction issues.

Key Responsibilities
  • Develop and maintain a schedule to systematically analyze data related to select enterprise customer accounts to identify trends, patterns, and actionable insights on an ongoing basis.
  • Utilize analytical tools and methodologies to extract meaningful information from large datasets.
  • Investigate and research returned deduction claims, working closely with internal teams to validate deductions based on in-depth analysis.
  • Thoroughly review shipping documents to ensure their accuracy and validity.
  • Work with Enterprise CSMs to develop and prepare comprehensive reports to support customer touchbase calls. 
  • Develop and maintain internal documentation related to analytical processes, deduction research methodologies, and reporting procedures.


Skills Knowledge and Expertise
  • Direct previous experience actively working with retailer compliance programs (deductions, on-time in-full, etc.), either from the retailer perspective or as a supplier.
  • Strong technical understanding of deductions and compliance validity requirements for the retailers we support.
  • Advanced proficiency in data analysis, including the ability to work with spreadsheets and identify trends, patterns, and anomalies within large datasets.
  • Ability to communicate complex technical details and insights in a clear, concise, and easily understandable manner.


Culture CodeSupplyPike CultureSupplyPike is Great Place To Work™ certified and is recognized as Arkansas’ Best Places To Work. We pride ourselves on creating an open, transparent, and collaborative work environment. The SupplyPike company pillars are:
  • Curiosity: We constantly challenge prevailing thought by first seeking to understand the problem domain, strategy, market, and technology. We know that innate curiosity is crucial for building better, customer-driven products.
  • Collaboration: While there may be an “i” in SupplyPike, we embrace interdisciplinary talents and cross-collaboration across different teams. There are no sharp boundaries around responsibilities. We favor openness, transparency, and joining forces with the talented people around you.
  • Agility: We want to give our customers what they need to succeed. We understand that building a product (even an MVP) isn’t worth the investment if the customer need is not validated. Iterating quickly and testing hypotheses with real customers as soon as possible drives our building stages. We avoid analysis paralysis by embracing that “perfect is the enemy of good.”
  • Integrity: In layman’s terms - don’t make stuff up. We favor well researched knowledge over impromptu answers. This comes with a need for humility to understand the limits of our own knowledge. We understand making mistakes is a natural part of the process. Reflecting upon and learning from those mistakes is how we continue to grow.
  • Empathy: We strive for an environment where being empathetic and considerate for the concerns of others is always top of mind. We take a ‘no blame’ approach by speaking with frankness about problems and solutions, but always avoiding personal attacks. Rudeness and condescension are kept at bay.
  • Play: Changing an entire industry is hard work. We take our work seriously but never ourselves. We see problems as exciting puzzles; we see people as the invaluable contributors to the SupplyPike spirit. We embrace creativity, experimentation, and engagement, all while never compromising on the human experience and authenticity.
  • Determination: Challenges and setbacks are a given. We see them as opportunities to learn, drive innovation, and continuously improve. We embody an unwavering commitment to achieving ambitious goals and overcoming challenges. We thrive in the face of adversity, constantly seek improvement, and refuse to settle for mediocrity.
SupplyPike Benefits
All SupplyPike employees are critical to our success, and our compensation philosophy is aimed to attract and reward top talent responsibly. We believe in competitive pay, directly linking compensation to performance, ensuring fairness, and being transparent about our approach. In addition to competitive salaries, our full-time employees enjoy a comprehensive benefits package, including medical, dental, and vision coverage, a 401K match program, and flexible paid time off. We foster a culture of continuous growth and development, with compensation structured to reflect increasing skills and responsibilities over time.

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