Intensive Case Manager

2 weeks ago


San Francisco, United States Chinatown Community Development Center Full time
Job DescriptionJob Description

Job Summary: The Bilingual Intensive Case Manager (Cantonese/English) provides clinical intensive and comprehensive case management services to a diverse set of very low-income senior and disabled residents of RAD apartments owned and managed by Chinatown CDC with SF housing Authority subsidies. This position requires a motivated and resourceful person with the capacity to practice sensitivity to help address the needs of a diverse ethnic and vulnerable community through a trauma informed approach. This position is ideal for an individual who has a lens for social justice and equity for marginalized communities of color particularly the Chinese and Black /African American communities. This position is ideal for an individual with an interest in social work, mental health, affordable housing, and non-profit work.

Status:  Full-time, Nonexempt, Regular
Location: 990 Pacific/227 Bay
Hours: Monday through Friday, 9:00a.m.-5:30p.m., plus some nights and weekends
Salary: $30.15 - $31.73 per hour; Comprehensive Benefits

The Organization:  A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 38 affordable housing buildings serving over 5,000 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

What You Will Do

  • Complete regular outreach and provide intake and assessments to new residents, inviting them to access services, as needed
  • Provide on-going bilingual intensive case management including assistance with setting up medical and health appointments, creating service and housing stabilization plans, and supporting site programming
  • Utilize evidence-based clinical skills and practices, including, but not limited to motivational interviewing, de-escalation, conflict resolution
  • Provide crisis support during on-site critical incidents that may include triaging psychiatric evaluations, assessing safety factors and follow up, as deemed necessary, coordinating with APS, CPS, Crisis Mobile Support, and/or law enforcement, as well as our Clinical Director, for immediate medical support / domestic violence / Tarasoff/ or other site safety concern
  • Support and work closely with Resident Services Coordinators, Community Engagement Managers and other Leadership to provide and coordinate ongoing supportive services
  • With the CEMs and RSM, coordinate housing stability issues and mediation with property management and the SFHA.
  • Helps organize and attend interdisciplinary and interagency meetings with residents
  • Alongside RSM as lead, attend Property Management and Resident Services coordination meetings and provide follow up resources and support
Job Responsibilities
  • Conduct bilingual intakes and assessments to establish strengths, skills, needs, and goals to formulate individualized action plans for residents
  • Provide assistance and referrals to support residents to obtain or maintain benefits, increase income, and connect with community resources
  • Work in collaboration with Property Management and the Housing Authority on housing stability issues and recertifications
  • Participate in regular case conferences with the ICM team and Clinical Director
  • Facilitate risk evaluation to determine the acuity degree and urgency of the resident’s circumstances and appropriate level of intervention required
  • Provide conflict mediation support between residents and between residents and Property Management
  • Perform health and wellness checks, as needed
  • Maintain resident files on all services provided, including intakes, needs assessments, service plans, referrals, and outcomes
  • Track resident services data in multiple databases on a regular basis
  • Complete/maintain service reports, grant reports, activities budgets, program files, and other paperwork
  • Assist Resident Services team at organization events
  • Attend meetings (PM/RS site, RS Team, Programs, All Staff) and mandatory trainings

Other
  • Embody Chinatown CDC’s values (respect & compassion, empowerment, teamwork)
  • Contribute to a safe and supportive work environment
  • Follow policies, procedures, and safe work practices
  • Other duties as assigned
Knowledge, Skills, and Experience
  • General understanding of, and sensitivity to, issues related to trauma informed care, substance use, mental health, and aging in place amongst very low-income, vulnerable populations, especially among the monolingual Chinese communities.
  • Fluency in writing and reading Chinese and speaking Cantonese
  • Strong analytical, problem-solving, and follow-through skills
  • Ability to collaborate with other social service agencies
  • Ability to maintain confidentiality of information
  • Capacity to operate independently, take initiative, and exercise independent judgment
  • Ability to remain professional in stressful situations
  • Ability to work effectively with culturally diverse populations
  • Experience working on an interdisciplinary team
Minimum Qualifications
  • Three years of experience providing intensive case management services and referrals to low-income individuals, seniors and families with mental health and substance use histories
  • Two years of experience working in resident services with knowledge of property management
  • Bilingual in Cantonese and English
  • Knowledge of, and sensitivity to, the needs of low-income populations
  • Experience with crisis de-escalation and the harm-reduction model
Preferred Qualifications
  • Five years of experience in providing intensive case management services and referrals to low-income individuals and families with mental health and/or substance use issues
  • Three years of experience working with families in public housing
  • Experience with support or psychoeducational groups

Powered by JazzHR

Q4pfiAAIAX



  • San Francisco, United States Social Service Staffing & Recruiting, Inc. Full time

    Job DescriptionJob DescriptionThe Intensive Case Manager provides intensive and comprehensive case management services in Spanish to residents of Broadway Sansome apartments, mostly formerly homeless families and single adults including individuals with various mental health and substance use histories. This position requires a motivated and resourceful...


  • San Francisco, United States Chinatown Community Development Center Full time

    Job DescriptionJob DescriptionJob Summary: The Intensive Case Manager provides intensive and comprehensive case management services in Spanish AND/OR Cantonese to residents of Broadway Sansome apartments, mostly formerly homeless families and single adults including individuals with various mental health and substance use histories.  This position requires...

  • Case Manager

    2 days ago


    San Francisco, United States Social Service Staffing & Recruiting, Inc. Full time

    Job DescriptionJob DescriptionThis is FT temporary for a few months, starts ASAP. Position Summary Under supervision of the Program Manager, the Case Manager is responsible for the provision of case management and housing stabilization services to homeless Veteran families. The Case Manager provides a variety of services to address housing barriers and to...

  • Case Manager

    1 week ago


    San Francisco, United States Social Service Staffing & Recruiting, Inc. Full time

    Job DescriptionJob DescriptionThis is FT temporary for a few months, starts ASAP. Position Summary Under supervision of the Program Manager, the Case Manager is responsible for the provision of case management and housing stabilization services to homeless Veteran families. The Case Manager provides a variety of services to address housing barriers and to...

  • Case Manager

    1 week ago


    San Jose, United States Clinic 4 Kidz Full time

    Job DescriptionJob DescriptionClinic 4 Kidz offers intensive treatment for children with pediatric feeding disorders in the San Francisco Bay Area. All services are provided in the patient's home environment. We strive to provide the best clinically-proven treatments for children with feeding problems. Clinic 4 Kidz is also committed to producing sound...


  • San Diego, United States Family Health Centers of San Diego Full time

    Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in...

  • (TCOOMMI) Intensive Case Manager

    Found in: Talent US C2 - 2 weeks ago


    San Marcos, United States Hill Country Community Mental Health and Developmental Disabilities Centers Full time

    At Hill Country Mental Health and Developmental Disabilities Center our vision is to empower people, foster hope, support choice, and celebrate success. **HILL COUNTRY MHDD CENTERS IS OFFERING A $2,000 SIGN ON BONUS FOR ALL FULL-TIME, NEW HIRE EMPLOYEES** Help us help others: The Texas Correctional Office on Offenders with Medical and Mental...


  • San Leandro, United States Corner Stone Community Full time

    Job DescriptionJob DescriptionPOSITION SUMMARY: The case manager will work with families at the Family Front Door program to locate affordable housing units using community resources and agency network. This position will report to the Director of Housing and Health Services and work closely to ensure day-to-day operations. The Case Manager must be flexible...


  • San Francisco, United States Felton Institute Full time

    Job DescriptionJob DescriptionClinical Case Manager_YACYoung Adult Court Clinical Case-Management (CCM) Agency OverviewFounded in 1889, Felton Institute is the oldest nonsectarian, nonprofit charitable social-services provider in the City and County of San Francisco. Our mission is to respond to human needs with cutting-edge social services and treatments...


  • San Diego, United States Sharp Healthcare Full time

    [California Licensed Vocational Nurse (LVN) - CA Board of Vocational Nursing & Psychiatric Technicians; Certified Case Manager (CCM) - Commission for Case Manager Certification; H.S. Diploma or Equivalent; Other; Bachelor's Degree **Hours**: **Shift Start Time**: 8:30 AM **Shift End Time**: 5 PM **AWS Hours Requirement**: 8/40 - 8 Hour Shift **Additional...

  • Case Manager, Immigration

    Found in: Resume Library US A2 - 5 days ago


    San Francisco, California, United States The GEO Group Full time

    Benefits Information: Benefits As a Case Manager, you will be part of a stable, established, and yet still growing organization with a great deal of diversification, which will present you with a range of different challenges. Since we do prefer to promote from within, you will have opportunities to move to other facilities as well as to different divisions...

  • Case Manager

    2 weeks ago


    San Francisco, United States CYCSF Full time

    Job DescriptionJob DescriptionJOB ANNOUNCEMENTThe Community Youth Center of San Francisco (CYC) provides the youth of our city a sense of belonging and vital tools and experiences to succeed in life. Our services include academic support and college counseling, job placement and employment training, substance use and violence prevention education, crisis...

  • Case Manager

    5 days ago


    San Francisco, United States CYCSF Full time

    Job DescriptionJob DescriptionJOB ANNOUNCEMENTThe Community Youth Center of San Francisco (CYC) provides the youth of our city a sense of belonging and vital tools and experiences to succeed in life. Our services include academic support and college counseling, job placement and employment training, substance use and violence prevention education, crisis...

  • THP+ Case Manager

    2 days ago


    San Diego, United States Home Start Inc Full time

    Job DescriptionJob DescriptionJob Summary: Provide in-home and center-based case management and supportive services to the MHP residents. The Case Manager will be responsible for overseeing day to day activities for clients and volunteers.Duties and Responsibilities:1. Conducts client assessments consistent with program requirements.2. Primary coverage for...

  • Case Manager Level III

    Found in: beBee S US - 2 weeks ago


    San Francisco, United States ST VINCENT DE PAUL SOCIETY OF SAN FRANCISCO Full time

    Life changing workWelcoming staff * Generous benefits * Advancement opportunitiesJoin the St. Vincent de Paul Society of San Francisco and be part of the solution to break the cycles of homelessness and domestic violence in San FranciscoSt. Vincent de Paul Society of San Francisco operates the Multi-Service Center - Northern California’s largest homeless...

  • Case Manager Level III

    Found in: beBee jobs US - 1 week ago


    San Francisco, California, United States ST VINCENT DE PAUL SOCIETY OF SAN FRANCISCO Full time

    Life changing work* Welcoming staff * Generous benefits * Advancement opportunities Join the St. Vincent de Paul Society of San Francisco and be part of the solution to break the cycles of homelessness and domestic violence in San Francisco.St. Vincent de Paul Society of San Francisco operates the Multi-Service Center - Northern California's largest homeless...

  • Case Manager Level III

    Found in: beBee jobs US - 1 week ago


    San Francisco, California, United States ST VINCENT DE PAUL SOCIETY OF SAN FRANCISCO Full time

    Life changing workWelcoming staff * Generous benefits * Advancement opportunitiesJoin the St. Vincent de Paul Society of San Francisco and be part of the solution to break the cycles of homelessness and domestic violence in San FranciscoSt. Vincent de Paul Society of San Francisco operates the Multi-Service Center - Northern California's largest homeless...

  • Contract Registered Nurse Case Manager

    Found in: Appcast US C2 - 1 week ago


    San Francisco, United States hireneXus Research Full time

    Contract Registered Nurse Case ManagerSan Francisco, CAHere are some of the benefits our client offers their clinical partners:Medical insuranceDental insuranceVision insuranceLife insuranceLong-term disability insuranceShort-term disability/extended sick leaveFlexible spending accountsRetirement benefits403(b) or 401(k)Paid LeavePaid time off benefits...

  • Contract Registered Nurse Case Manager

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    San Francisco, United States hireneXus Research Full time

    Contract Registered Nurse Case ManagerSan Francisco, CAHere are some of the benefits our client offers their clinical partners:Medical insuranceDental insuranceVision insuranceLife insuranceLong-term disability insuranceShort-term disability/extended sick leaveFlexible spending accountsRetirement benefits403(b) or 401(k)Paid LeavePaid time off benefits...

  • Case Manager

    2 weeks ago


    San Francisco, United States CYCSF Full time

    Job DescriptionJob DescriptionJob AnnouncementThe Community Youth Center of San Francisco (CYC) provides the youth of our city with a sense of belonging and vital tools and experiences to succeed in life. Our services include academic support and college counseling, job placement and employment training, substance use and violence prevention education,...