Hotel Task Force Manager

4 weeks ago

Saint Cloud, United States SCI Hotels LLC Full time
Job DescriptionJob Description

The Task Force General Manager provides daily leadership and support to properties during transition or whenever a property has a need. They are responsible for directing all associate functions of the hotel in accordance with the policies and practices of Sand Hospitality LLC., while achieving guest satisfaction, employee satisfaction, owner satisfaction, and revenue and profitability goals. Assignment length will vary based on the need of the property. This position works in conjunction with Hotel Leadership Team to accomplish the mission. Responsibilities include hiring, training, budgeting, sales and timely reporting. The position requires flexibility in scheduling and the ability to travel to any location to fulfill an assignment. Frequent travel is a requirement of this position.

This is a full-time exempt position. We offer a competitive total compensation package including annual performance based increases and the following benefits:

  • Health and Welfare (Medical, Dental, Vision, Health Savings Account and Flexible Spending Accounts)
  • Company Paid Short and Long-Term Disability, Basic Life, and AD&D
  • Voluntary Term Life
  • Retirement Benefits (401k)
  • Time Off Benefits (Paid Holidays, PTO)
  • Employee discounts

ESSENTIAL FUNCTIONS:
1. Coordinate, direct and manage day-to-day hotel operations. Analyze reports and tools to monitor success and identify areas of further opportunity.
2. Ensure implementation of brand and Sand Hospitality LLC., service strategy and initiatives with the objective of exceeding guest expectations and increasing profit and market share.
3. Responsible for recruiting, interviewing, hiring, training and coaching assigned property management and staff.
4. Identify and act upon opportunities to achieve maximum RevPar through yield management strategies and maintain communication with Revenue Manager.
5. Hold property leadership team accountable for strategy execution. Making sure expenses are maintained in accordance within the budget outline.
6. Provide expertise in utilizing Brand loyalty and sales programs targeting corporate and third party booking segments.
7. Responds appropriately to guest complaints, solicits feedback and builds relationships as a means to continuously improve guest satisfaction. Investigates guest complaints and promptly resolves all problems, both short-term and long-term.
8. Provides ongoing communication and updates with VP and Hotel Leadership Team. Demonstrate positive teamwork in order to accomplish all goals.
9. Ensures proper cash controls and other internal controls are in order to protect company assets by making sure all associates are properly trained on procedures.
10. Works directly with the property accountant to ensure all revenues and expenses are reviewed and recorded accurately and submitted in a timely manner. This includes but is not limited to daily reports, invoices, month-end information, and any special requests. Also ensures that all accounts receivable or other payments due are promptly followed up on and collected.
11. Conducts routine inspections to ensure the cleanliness and maintenance of the hotel.
12. Understands, promotes and applies all hotel safety and security procedures as required to maintain a safe and secure environment for employees and guests.
13. Work with Human Resources, DHO and Department Managers to provide leadership as needed, regularly assessing performance, onsite training and provide positive recognition and coaching/mentoring and counseling as necessary.
14. Being active in the local community to build strong relationships with local officials, businesses and customers.
15. All other duties as assigned.

REQUIREMENTS:

  • Required: High School Diploma or G.E.D., minimum of 3 years General Manager Experience.
  • Preferred: Bachelor’s Degree in Hospitality Management or 5 years of General Management Experience, preferably within multiple hotels and markets.
  • Supervisory/management experience of 25+ associates.
  • Ability to drive and travel to properties as needed, frequent travel required.
  • Must have flexibility to adjust to scheduling needs to meet business needs.

Candidates offered employment must submit to a background check and drug test.

We are an E-Verify participating employer.

EEO/M/F/Vet/Disabled

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